Microsoft Teams Room

4 hours ago

Mumbai, India Talentmatics Full time

We are seeking a skilled
Microsoft Teams Room (MTR) & Telephony Support Engineer
to provide enterprise-level support for conferencing environments. The role involves troubleshooting and managing MTR devices (Logitech, Poly, Yealink, Audiocodes), administering Teams Telephony (users, call queues, auto-attendants, voicemails), and ensuring seamless collaboration across multiple locations. You will leverage
Teams Admin Center (TAC)
and
Microsoft Intune
for policy enforcement, compliance, and device monitoring.

Key Responsibilities:-

  • Provide
    L2/L3 support
    for Microsoft Teams Rooms (MTR), Panels, and Telephony systems.
  • Administer and troubleshoot Teams Telephony (users, call queues, auto-attendants, voicemails).
  • Diagnose and resolve audio/video, connectivity, and firmware issues.
  • Manage and support
    Logitech video conferencing devices
    (Rally Bar, Tap, Meetup, Sync).
  • Configure and troubleshoot HDMI, USB, SIP/H.323, VoIP, and network setups.
  • Support Intune device enrollment, compliance, and app deployment.
  • Ensure QoS, firewall, and proxy configurations for call quality.
  • Manage firmware/software updates for MTR and phone devices.
  • Perform regular
    audits, compliance checks, and proactive maintenance
    .
  • Document troubleshooting guides, FAQs, and best practices.

Qualifications:-

  • Bachelor's degree in IT, Computer Science, or related field (preferred).
  • 3–5 years
    of experience in IT support, AV conferencing, or MTR/Intune management.
  • Certifications such as
    Microsoft Teams Administrator Associate, Microsoft Endpoint Administrator, Logitech Collaboration Specialist
    are a plus.

Skills & Competencies:-

Functional:

  • Microsoft Teams Room (MTR) administration & troubleshooting.
  • Teams Telephony (Auto Attendant, Call Queue, Voicemail).
  • Microsoft Intune for MTR device management.
  • Teams Admin Center (TAC), Microsoft 365 Admin Console.
  • Knowledge of Azure AD, Conditional Access, Zero Trust security.
  • Networking (LAN, VLAN, QoS, Firewalls, VPN, SIP/H.323).
  • Audio-Visual systems & peripherals integration.

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