Help-desk Team Lead

19 hours ago

Hyderabad, India Arthur Grand Full time

Help-desk Team Lead
Hyderabad
Full Time Opportunity

Technical Skills Required:

  • Strong knowledge of Windows OS, Microsoft 365/Outlook, Active Directory, VPNs, and Remote Access tools.
  • Experience with ticketing systems (ServiceNow, JIRA, Remedy, or similar).
  • Good understanding of LAN/WAN, Wi-Fi, routers, switches, firewalls, and VPN technologies.
  • Familiarity with cloud platforms (Azure, Office 365, or equivalent).
  • Knowledge of endpoint security tools (antivirus, encryption, DLP).
  • Experience in troubleshooting hardware/software/networking issues.
  • Exposure to ITIL processes (Incident, Problem, Change Management).

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • 5–7 years of IT support/help desk experience, with at least 2 years in a team lead or supervisory role.
  • IT certifications preferred: ITIL Foundation, CompTIA A+, Network+, Microsoft Certified, or similar.
  • Strong leadership, communication, and problem-solving skills.

Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc

Job Type: Full-time

Work Location: In person

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