
Help-desk Support Team Lead
2 days ago
Technical Support / Help-desk Support Team Lead
Hyderabad(ONSITE)
Full Time Opportunity
Must Have Skills :
- Degree Certificate
- 1 - 2 years of experience as lead in an IT environment
- Excellent communication skills, should be able to hold a conversation
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
People Management
- Shrinkage Management:
- Attrition Management:
- Conflict Resolution:
- Issue Mitigation
Process Management
- Monitoring and Control of Queues:
- Continuous Process Improvement:
- Implementation of Process Updates:
Team Development and Mentorship
- Regular Audits:
- Training Needs Identification:
- Key Focus Areas Evaluation:
- Conducting Huddles:.
Client Management
- Problem Determination:
- Resolution and Escalation:
- Client Communication:
Reporting and Feedback
- Capacity Planning:
- Data Analysis and Metrics:
- Feedback Mechanisms
Thanks & Regards
Ramdas Sakthivel | Sr.Technical Recruiter
Arthur Grand Technologies Inc
Job Type: Full-time
Pay: ₹600, ₹1,000,000.00 per year
Work Location: In person
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