Help-desk Team Lead
3 days ago
Help-desk Team Lead
Hyderabad
Full Time Opportunity
Technical Skills Required:
- Strong knowledge of Windows OS, Microsoft 365/Outlook, Active Directory, VPNs, and Remote Access tools.
- Experience with ticketing systems (ServiceNow, JIRA, Remedy, or similar).
- Good understanding of LAN/WAN, Wi-Fi, routers, switches, firewalls, and VPN technologies.
- Familiarity with cloud platforms (Azure, Office 365, or equivalent).
- Knowledge of endpoint security tools (antivirus, encryption, DLP).
- Experience in troubleshooting hardware/software/networking issues.
- Exposure to ITIL processes (Incident, Problem, Change Management).
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or equivalent.
- 5–7 years of IT support/help desk experience, with at least 2 years in a team lead or supervisory role.
- IT certifications preferred: ITIL Foundation, CompTIA A+, Network+, Microsoft Certified, or similar.
- Strong leadership, communication, and problem-solving skills.
Thanks & Regards
Ramdas Sakthivel | Sr.Technical Recruiter
Arthur Grand Technologies Inc
Job Type: Full-time
Work Location: In person
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