Head of Quality Assurance-Cloud Operations

7 days ago

Chennai, India Intellect Design Arena Ltd Full time

Suitable candidates will be notified the same day

Leadership Role

Exp-17+

Location-Navalur, Chennai

Mode of Work-Office

Role-Quality Assurance Head-SVP/VP

Mandatory: Cloud operations/Devops/Cloud Computing

Learn More About Intellect-

Please note that its not a Testing Role

Purpose:

The Quality Director for large transformation projects will play a pivotal role in ensuring process

assurance and compliance across complex initiatives involving multiple product and cross-functional teams. This position requires expertise in implementing robust governance frameworks

encompassing program management, change management, and risk management to ensure project success and stakeholder satisfaction.

Key Responsibilities:

- Develop and implement quality assurance strategies and methodologies for cloud operations.

- Establish and maintain quality standards, metrics, and KPIs for cloud services.

- Conduct regular audits and assessments to identify areas for improvement and mitigate risks.

- Collaborate with Engineering, DevOps, and Support teams to optimize service reliability and performance.

- Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

- Define and enforce best practices for incident management, problem resolution, and change management.

- Monitor and analyse operational data to identify trends and patterns, proactively addressing potential issues.

- Prepare and present reports on quality metrics, trends, and improvement initiatives to senior management.

- Stay current with industry trends, technologies, and best practices in cloud operations and quality assurance.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field

- Proven experience in a similar role, with a strong background in cloud operations and quality assurance.

- Solid understanding of cloud computing principles, architectures, and technologies (e.g., AWS, Azure, Google Cloud).

- Experience in leading quality assurance teams and implementing QA methodologies

- Strong analytical and problem-solving skills, with the ability to analyse complex systems and data sets.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

- Relevant certifications (e.g., Certified Cloud Security Professional, Certified Cloud Architect) are a plus.

Soft skill expectations:

 Good management skills to effectively manage Quality team

 Ability to maturely interact and communicate with leadership teams

 Ability to train and guide Quality team. Set directions and guide team to meet goals. Ensure unit& expectations from quality team (goals) are met.

 Create presentations and conduct training on quality to internal stakeholders / customers

About Intellect Design Arena Limited

Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai , is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge.

With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. For more information about Intellect, visit

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