Operations Manager, Print Quality Assurance

6 months ago

Chennai, India ADCI MAA 15 SEZ - K20 Full time
We are looking for an experienced operations management professional to manage operations and process optimization for our Print Quality Assurance operations team. This individual should be able to work in a fast-paced environment where they can affect the customer experience and add value to the business at the same time.
The Operations Manager will work closely with various business stakeholders to develop varied solutions ranging from automation, optimization, performance improvement for strategic business and operations programs. This individual should have a passion to dive deep, project management skills, a focus on simplification and optimization, passionate about career development people management skills, a high level of customer focus, and a track record of transforming operations performance data into digestible, actionable insights. The Operations Manager must be a self-starter, comfortable with ambiguity, with attention to detail, and ability to create a vision that includes goal-setting, strategy development, execution, and optimization

Key job responsibilities
•Lead the Core Operations team across multiple locations by setting the vision, direction and culture of the team. Collaborate with internal/external partners to build roadmaps by creating team strategy and vision.
•Drive continuous improvement in Quality, Productivity, Customer experience, Program and People metrics, influence business teams to prioritize changes (tech and process/program) and present key improvement strategies.
•Manage individual and team performance expectations and goals, monitor service levels, and hold the teams accountable to meet and exceed performance targets by resolving performance barriers as needed.
•Create a culture of accountability, transparency and collaboration to perform rapid deep dives into root causes of defects and implement scalable solutions to mitigate recurrence.
•Collaborate to deliver sophisticated metrics dashboard for the various programs to monitor metrics and drive improvements.
•Responsible for planning and deliverables for multiple programs, including headcount planning, hiring, infrastructure and utilization.
•Develop mechanisms to communicate with leadership and partner teams – Weekly/Monthly/Quarterly reviews and device plan of action on the opportunities

A day in the life
You will lead operations with focus on continuous improvement. Additionally, you will be responsible for people and project management skills by conducting in-depth analyses, thinking big and identifying game-changing opportunities. Lastly, you will be expected to deliver solutions that are technology based, highly scalable and flexible - all while maintaining people, customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customer’s needs. You will demonstrate execution in a dynamic operational environment and will be able to lead at strategic and tactical levels by diving deeply into metrics.

About the team
Print Quality Assurance (PQA) ensures book files meet our Guidelines prior to becoming available for customer purchase. These files would have already passed through the first stages in the publishing process. The PQA check determines whether or not the file will become available for customer purchase based on whether the files will print correctly according to manufacturing standards, and whether the files or metadata could potentially mislead readers who are purchasing the books.

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- 3+ years of team management experience
- Experience leading process improvements
- Experience with data analysis and business case development, and managing programs from concept to implementation

PREFERRED QUALIFICATIONS

- Knowledge of data mining using SQL
- Experience in translating business needs into detailed feature requirements
- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries

  • Operations Manager, Print Quality Assurance

    2 days ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for an experienced operations management professional to manage operations and process optimization for our Print Quality Assurance operations team....

  • Quality Assurance Associate, Print Quality Assurance

    2 days ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Quality Assurance Associate will quickly analyze print book file quality and make decisions based on specifications and instructions. The QA associate is...

  • Quality Assurance Associate, Print Quality Assurance

    3 months ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time

    Bachelor's degree - Speak, write, and read fluently in English Primary Objectives - Perform quick, visual reviews of print book files based on specifications and training - Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs) - Compare each task...

  • Quality Assurance Associate, Print Quality Assurance

    8 months ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time

    Bachelor's degree - Speak, write, and read fluently in English Primary Objectives - Perform quick, visual reviews of print book files based on specifications and training - Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs) - Compare each task...

  • Quality Assurance Associate, Print Quality Assurance

    6 months ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time

    Bachelor's degree - Speak, write, and read fluently in English **Note**: This is a seasonal role for 6 months. Key job responsibilities Primary Objectives - Perform quick, visual reviews of print book files based on specifications and training - Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines...

  • Quality Assurance Expert for Print File Review

    3 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    This role is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.Please note that you should not contact the recruiter directly.Description:Job SummaryThe Quality Assurance Associate will be responsible for analyzing print book file quality and making decisions based on specifications and...

  • Quality Assurance Engineer for eBooks and Print Books

    3 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    As a Quality Assurance Engineer at Amazon, you will play a crucial role in ensuring the quality of eBooks and print books published through our platform.Our team enables independent authors, content creators, and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited, and the Kindle Owners' Lending Library, as...

  • Printing Operator

    6 months ago

    Chennai, India OAF Global Private Limited Full time

    **Key Responsibilities**: 1. Operate Rotogravure Printing Machine: Utilize your expertise in handling the Rotogravure printing machine 2. Printing Setup and Adjustment: Set up and adjust the printing machine for each job, ensuring accurate and consistent prints. 3. Quality Control: Conduct quality checks on prints to ensure they meet the required...

  • Photo Printing Operator

    3 months ago

    Chennai, Tamil Nadu, India Eson Infotech Full time

    **Job description** The Photo Printing Operator is responsible for operating and maintaining photo printing equipment to produce high-quality photographic prints. This role requires a keen eye for detail, technical proficiency with printing software and hardware, and the ability to troubleshoot and resolve printing issues. The Photo Printing Operator will...

  • Flexo Printing Operator

    1 month ago

    Chennai, Tamil Nadu, India GFS Infotech Pvt Ltd Full time

    **Qualifications and Skills** - Proven experience (4-6 years) in Flexo Printing within a professional setting. - Expertise in Color Management (Mandatory skill). - Hands-on experience with Press Operation (Mandatory skill). - In-depth knowledge of Flexographic Printing Techniques (Mandatory skill). - Ability to perform Plate Making with precision and...

  • Print Operator

    6 months ago

    Triplicane, Chennai, Tamil Nadu, India Dhanush Prints Full time

    We have requirement for Printers / Machine operators at our Triplicane. Operating & Supervising of the Machine in the Offset Dept Controlling the quality of Printing Material Keeping machine maintenance schedule Sets ups, adjusts, operates offset printing presses to print various printed materials **Job Types**: Full-time, Part-time, Permanent Pay:...

  • Quality Assurance Engineer for eBook and Print Book Publishing

    3 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    Job Description:This role is part of Amazon's vision to provide its customers with the world's largest selection in various formats.The team enables independent authors, content creators, and publishers to distribute their content through the Kindle Store, Kindle Unlimited, and the Kindle Owners' Lending Library.About Us:Amazon is an inclusive employer and a...

  • Printing Machine Operator

    1 month ago

    Chennai, Tamil Nadu, India GSOT SOFTWARE SERVICES PRIVATE LIMITED Full time

    The Printing Machine Operator is responsible for operating and maintaining printing equipment to produce high-quality printed materials. They play a vital role in the printing process, ensuring that all printed products meet the required standards and specifications. This role requires attention to detail, technical knowledge of printing machinery, and the...

  • Flexo Printing Machine Operator

    3 months ago

    Chennai, Tamil Nadu, India GFS Infotech Pvt Ltd Full time

    **Qualifications and Skills** - Proven experience (4-6 years) in Flexo Printing within a professional setting. - Expertise in Color Management (Mandatory skill). - Hands-on experience with Press Operation (Mandatory skill). - In-depth knowledge of Flexographic Printing Techniques (Mandatory skill). - Ability to perform Plate Making with precision and...

  • Print Production Supervisor

    3 weeks ago

    Chennai, Tamil Nadu, India Matthews International Full time

    Job SummaryThe Print Production Supervisor is responsible for overseeing the day-to-day operations of the print department, ensuring strict deadlines are met while maintaining high quality standards.About Matthews InternationalMatthews International is a leading provider of brand solutions and technology in North America, serving top brands and Fortune 500...

  • Flexo Printing

    3 months ago

    Chennai, Tamil Nadu, India GFS Infotech Pvt Ltd Full time

    **Qualifications and Skills** - Proven experience (4-6 years) in Flexo Printing within a professional setting. - Expertise in Color Management (Mandatory skill). - Hands-on experience with Press Operation (Mandatory skill). - In-depth knowledge of Flexographic Printing Techniques (Mandatory skill). - Ability to perform Plate Making with precision and...

  • Grvavure Printing Operators/asst Operator/helper

    4 weeks ago

    Chennai, Tamil Nadu, India RKP POLYBAGS PRIVATE LIMITED Full time

    **Job Summary** Printing/Lamination/Slitting operators/Assistant operators/Helpers with Gravure printing machine experience.Operator need to have full control over asst operators and helpers and will need to handle jobs individually. **Responsibilities and Duties** Printing Colour matching Quality checking **Required Experience, Skills and...

  • Grvavure Printing Operators/asst Operator/helper

    4 weeks ago

    Chennai, Tamil Nadu, India RKP POLYBAGS PRIVATE LIMITED Full time

    **Job Summary** Printing/Lamination/Slitting operators/Assistant operators/Helpers with Gravure printing machine experience.Operator need to have full control over asst operators and helpers and will need to handle jobs individually. **Responsibilities and Duties** Printing Colour matching Quality checking **Required Experience, Skills and...

  • Quality Assurance Manager

    2 days ago

    Chennai, Tamil Nadu, India Kauvery Hospital Full time

    Job Summary">Kauvery Hospital seeks a skilled Quality Assurance Manager to oversee the hospital's quality initiatives and ensure compliance with established standards. This role involves implementing quality programs, monitoring progress, and identifying areas for improvement.">About Us">We are a leading healthcare provider dedicated to delivering...

  • Mgr - Print Production

    1 month ago

    Chennai, India Matthews International Full time

    POSITION SUMMARY The Mgr – Print Production supervises day-to-day print department operations, including policy, procedure, labor utilization, cost, quality, and capacity. JOB RESPONSIBILITIES • Operates day-to-day print shop operations on strict deadlines. • Improves set up procedures leading to cost improvement. • Improves quality...