Center Lead- Citizen Centric Program

3 months ago


chennai, India Idemia Full time

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements

Key Missions

We are currently looking for Center Lead- Citizen Centric Program at Chennai  Location.


Experience:
• Minimum 5 years of experience and atleast 3 years of experience in Customer Relationship Management/ Citizen Centric Program/ Team Lead/ Project Manager/ Public Service Delivery Projects
• Experience of Working on a Government Project will be added advantage. Experience in Citizen Centric Programs will be preferred.
• The candidate should have experience in Team Handling.
• The candidates should have strong interpersonal skills and ability to work in a multi-disciplinary team.
• Having experience of multi- stakeholder management will be an added advantage.

Skills Set :
• Microsoft Excel, Word, Power point etc.
• Basic Understanding of IT Hardware & Networking
• Proficient writing and spoken skills in English and local language.
• Operations and project execution background

Job Description:
• The candidate will be the overall In-charge of Citizen Centric Program and working as Center Operations Manager.
• Centre Operation Handling. Ensure Citizen Centric Programs related services to the resident in an efficient manner.
• Manage the administrative and operational activities of the respective of Citizen Centric Programs.
• The working hours of the Center Lead: 7 days Operational center ( 1 day week off )
• The candidate will be responsible for overall P&L Management of the Center and to generate revenue.
• The candidate will be responsible for Quality & Process Control of the Center.
• Pursue opportunities to promote the Citizen Centric Program in the city and the state to facilitate the residents.
• Crowd management, Token Management and Queue Management in inside and outside 
• Ensure all SLA metrics are met as per agreed SLA norms
• Liaison with different Govt. department & Authorities across the city to generate more revenue through Citizen Centric Program Camps.
• Coordination with internal department & stake holders.
• MIS reporting, Cash Management, Expense Management, Stock Management, Grievance Handling, Training to operators
• Time Management and Per Kit (Machine / operator) Productivity Management is one of the key role.
• Monitor attrition and ensure timely replacement of resources at Center.
• Any other related task as may be required from time to time.



  • Chennai, Tamil Nadu, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • Chennai, India Idemia Full time

    Since our founding, IDEMIA has been on a mission tounlock the world and make it saferthrough our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • Chennai, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • Chennai, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • chennai, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • Chennai, India Swami HR Consultant Full time

    **Key Responsibilities**: **Customer Support**:Handle incoming calls from international customers and provide prompt and effective resolution to their inquiries. Assist customers with product information, order status, and general inquiries. Ensure a high level of customer satisfaction through courteous and professional communication. **Issue...


  • Chennai, India Citizen Consumer and Civic Action Group Full time

    Citizen consumer and civic Action Group (CAG) is a non-profit, non-political and professional organisation that works towards protecting citizens' rights in consumer and environmental issues and promoting good governance processes including transparency, accountability and participatory decision-making. Project description Consumer Protection has been a key...


  • Chennai, India Citizen Consumer and Civic Action Group Full time

    Citizen consumer and civic Action Group (CAG) is a non-profit, non-political and professional organisation that works towards protecting citizens' rights in consumer and environmental issues and promoting good governance processes including transparency, accountability and participatory decision-making. Project description Consumer Protection has been a key...

  • Program Lead

    2 weeks ago


    Chennai, Tamil Nadu, India NielsenIQ Full time

    NIELSENIQ - PROGRAM LEAD Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, NielsenIQ is measuring the entire consumer path to...

  • CNC Setter/operator

    3 weeks ago


    Padi, Chennai, Tamil Nadu, India EZP Manufacturing Private Limited Full time

    Proven experience as CNC setter/ operator using Citizen Bar Turning Machines - Skill in operating CNC machinery and tooling as well as precision measurement tools - Ability to read and interpret mechanical documents and drawings - Computer savvy with basic understanding of computer programming and CAD/CAM - Mechanical aptitude and good math skills - A keen...

  • Lead Consultant

    4 weeks ago


    Chennai, India Domnic Lewis International Full time

    Role Description :User Research : - Conduct qualitative and quantitative user research studies to understand user needs and preferences.- Analyze data from existing research or carry out new research when necessary.- Utilize various research methods such as interviews, surveys, usability testing, and observation.UX Design : - Lead the end-to-end...

  • Lead Consultant

    3 months ago


    Chennai, India Domnic Lewis International Full time

    Role Description :User Research : - Conduct qualitative and quantitative user research studies to understand user needs and preferences.- Analyze data from existing research or carry out new research when necessary.- Utilize various research methods such as interviews, surveys, usability testing, and observation.UX Design : - Lead the end-to-end...

  • Program Lead

    2 days ago


    chennai, India NielsenIQ Full time

    Job Description As a Program Lead at NielsenIQ, you will be part of this organizational transformation as you drive and directly oversee the largest, most complex programs in buy technology. You will not only lead complex, high-visibility initiatives throughout the project lifecycle, but will also lead a team of program managers responsible for...

  • Program Lead

    3 days ago


    Chennai, India NielsenIQ Full time

    Job Description As a Program Lead at NielsenIQ, you will be part of this organizational transformation as you drive and directly oversee the largest, most complex programs in buy technology. You will not only lead complex, high-visibility initiatives throughout the project lifecycle, but will also lead a team of program managers responsible for program...

  • Call Center Executive

    2 weeks ago


    Adyar, Chennai, Tamil Nadu, India JOGO Health Full time

    _**Primary Responsibilities**:_ - Handle inbound calls from patients, addressing their inquiries, concerns, and appointment requests. - Provide accurate and clear information regarding clinical services, policies, and procedures. - Ensure a compassionate and patient-centric approach in all interactions. Receive patients with warmth and provide a comfortable...


  • Chennai, India Kapiital Kapslaock Pvt. Ltd. Full time

    **About Us**: Kapiital Kapslock is a cutting-edge fintech organization that is revolutionizing the way people manage their finances. We provide innovative financial solutions to our clients, utilizing the latest technology to ensure seamless and secure transactions. As a Call Center Executive, you will play a crucial role in delivering exceptional customer...

  • Researcher

    1 week ago


    Chennai, India Citizen Consumer and Civic Action Group Full time

    **Location**: Chennai, Tamil Nadu About CAG Citizen consumer and civic Action Group (CAG) is a non-profit and non-political organisation that works towards protecting citizens' rights in consumer and environmental issues and promoting good governance processes including transparency, accountability and participatory decision-making. Project description There...

  • Program Lead

    2 weeks ago


    Chennai, Tamil Nadu, India Allegis Global Solutions Full time

    Job DescriptionHas supervisory responsibility for Operations team, including ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and provide direction and coaching where necessary.Client stakeholder relationship management (procurement, HR, Talent Acquisition).Assure account processes and...

  • Program Lead

    2 weeks ago


    Chennai, Tamil Nadu, India Allegis Global Solutions Full time

    Job Description:Responsible for managing the Operations team, ensuring they meet objectives and goals, exceed SLAs, and receive necessary coaching when needed.Handle client stakeholder relationships in procurement, HR, and Talent Acquisition.Ensure adherence to account processes and AGS Way best practices.Identify areas for process improvement and...


  • Chennai, India Intellect Design Arena Ltd Full time

    POSITION : Technical Program ManagerEXPERIENCE(IN YEARS): 10+ROLE TYPE : Full timeNOTICE:immediate to 60 daysLOCATION: Chennai,SKILLS :Skills Required:Job Description:A cross-functional team of (number of team members) in the management and execution of ensuring on-time and within-budget project delivery.Developed and implemented program management...