Researcher - Consumer Protection

4 weeks ago

Chennai, India Citizen Consumer and Civic Action Group Full time

Citizen consumer and civic Action Group (CAG) is a non-profit, non-political and professional
organisation that works towards protecting citizens' rights in consumer and environmental
issues and promoting good governance processes including transparency, accountability and
participatory decision-making.
Project description
Consumer Protection has been a key focus of CAG since its inception. We work to improve
awareness of consumers on a wide range of issues, including e-commerce, electricity, real
estate, telecommunications, nutrition and health. We undertake research and advocacy
activities to improve sustainable consumption and production policies and behaviours. The
Consumer Helpdesk provides counselling and mediation services for consumers on these
issues. We also provide training and capacity building, information dissemination and
communications to achieve these objectives.

**Responsibilities**:
The Researcher is responsible for conducting research on consumer issues and demystify
policies. The role holder is also expected to engage in activities of advocacy among citizens and
consumers. Preparing content/ materials and organizing information dissemination activities is
also critical to the role.

**The Researcher will be responsible for the following**:
Undertake research and studies on topics of consumer interest.
Collect, analyse and demystify government policies
Impart knowledge to consumers and communities through training and capacity building
programmes.
Collaborate with partner organizations to carry-out awareness campaigns and programs.
Create communication materials and provide support for internal activities, including
research on topics related to consumer protection. This includes writing blogs/ articles
regularly and getting them published as advised by the supervisor.
Participate in meetings organized by government and CSO's, as advised by the
supervisor.
Support the team as part of the consumer advisory and outreach services in achieving
organisational and team goals
Education
Basic IT skills are essential.
Work Experience
working with partner CSOs in or with the public sector, non-governmental sector or international
organisations.
Languages
Fluency in oral and written English and Tamil is mandatory.
Competencies

**Professionalism**: Knowledge and understanding of relevant concepts, approaches and public
discourse

**Teamwork**: Works collaboratively with colleagues and partners to achieve organisational goals

**Communication**: Speaks and writes clearly and effectively, listens to others, clearly interprets
messages, openness in sharing information and keep people informed

**Planning**: Develops clear goals that are consistent with agreed strategies, identifies and adjusts
priorities, time management, makes contingencies while planning

**Analytical ability**: simplifies, visualises, articulates and solves complex tasks by making logical
and sensible deductions with the available (often limited) information.
Location
The position is based in Chennai with travel for conducting workshops and meetings.
As a CAG employee, you can expect to
be respected for who you are;
be recognised and rewarded on ability and merit for your contributions;
learn a wide range of skills in research, communications, finance, information and
communication technology;
be encouraged and supported to fulfil your potential through meaningful work that matters;
work with great colleagues who are smart, mission-driven, and collaborative; and
enjoy a welcoming workplace free from harassment, discrimination, and intolerance.
You would be a part of a team that is notable in its efforts to influence policy, open minds, shape
decisions, offer solutions, and improve lives.
Interested?
If you are interested in exploring a career with CAG, please write to the Executive Director,
work, and a motivation letter explaining why you would like to work at CAG.

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