Call Center Executive

5 months ago

Chennai, India Kapiital Kapslaock Pvt. Ltd. Full time

**About Us**:
Kapiital Kapslock is a cutting-edge fintech organization that is revolutionizing the way people manage their finances. We provide innovative financial solutions to our clients, utilizing the latest technology to ensure seamless and secure transactions. As a Call Center Executive, you will play a crucial role in delivering exceptional customer experiences and maintaining our reputation for excellence in customer service.

**Job Description**:
We are seeking a dynamic and customer-focused Call Center Executive to join our growing team. The primary responsibility of this role is to handle inbound and outbound calls from our clients, assisting them with their inquiries, resolving issues, and providing information about our fintech products and services. You will be a key point of contact between our company and our valued customers, ensuring that every interaction is professional, efficient, and tailored to the customer's needs.

**Key Responsibilities**:
**Customer Engagement**: Engage with customers in a courteous, empathetic, and knowledgeable manner, addressing their concerns, inquiries, and feedback effectively.

**Product Knowledge**: Develop a deep understanding of our fintech products, services, and processes to provide accurate and comprehensive information to customers.

**Issue Resolution**: Identify and resolve customer issues, complaints, and inquiries in a timely and efficient manner, escalating complex cases to the appropriate department when necessary.

**Technical Assistance**: Assist customers in navigating our online platforms, mobile apps, and other digital tools, offering technical support and troubleshooting assistance.

**Data Management**: Document all customer interactions, details of inquiries, and actions taken in the CRM system accurately for future reference and reporting purposes.

**Cross-Selling and Upselling**: Identify opportunities to introduce customers to new products and services that align with their financial needs, contributing to the company's growth objectives.

**Compliance and Security**: Ensure adherence to all regulatory guidelines and security protocols while handling sensitive customer information and transactions.

**Quality Assurance**: Maintain a high standard of service quality and consistency by participating in training sessions, performance evaluations, and continuous improvement initiatives.

**Qualifications and Requirements**:

- High school diploma or equivalent; a bachelor's degree in finance, business, or a related field is a plus.
- Proven experience in a call center or customer service role, preferably within the fintech or financial services industry.
- Excellent verbal and written communication skills in [Language(s)].Strong problem-solving skills and the ability to think on your feet.
- Familiarity with financial products, digital platforms, and fintech trends.
- Patience, empathy, and a customer-centric mindset.
- Proficiency in using CRM software and other relevant tools Ability to multitask, work under pressure, and meet performance targets.
- Flexibility to work in shifts, including evenings and weekends if required.

**Job Types**: Full-time, Permanent

**Salary**: ₹7,500.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English, Tamil, Hindi(required) (preferred)

**Speak with the employer**
+91 9679575855

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