Operations Coordinator
2 months ago
Working hours 8:30 am – 5:30 pm
As a moderator, your primary responsibility will be welcoming the voluntary participants to our data collection project and leading them through the data collection session, ensuring that the audio recordings adhere to the project guidelines.
Another major task will be to upload the data and convey session details to the project team. Your collaboration on this project will contribute towards our efforts to improve our client’s speech recognition system.
Responsibilities
- Understanding project provided documentation to assist participants- Interacting with participant(s) and leading them through the data collection session- Acknowledging and resolving participants’ issues, escalate unsolved issues- Capture data for the assigned project aiming to reach the targeted daily goal- Convey sessions details to the Project Manager and Production team- Communicating and coordinating with project team- Interact with various hardware & software- This is an on-site role
Moderator Skills Required
- Moderator must be able to speak clearly and naturally- Moderator must be fluent in both the language of collection and English- Moderator must have some technical proficiency capable of using a Mac, iPhone, and comfortable working with Terminal in macOS- Moderator must be good with troubleshooting problems and finding solutions- Moderator is required to update a spreadsheet-based tracker with details about each participant’s session- It’s critical this tracker is updated accurately and completely
Task Description:
- Understanding project provided documentation to assist participants- Interacting with participant(s) and leading them through data collection projects- Acknowledging and resolving participants’ issues, escalate unsolved issues- Capture data for the assigned project aiming to reach the targeted daily goal- Using Client tools to label/tag data- Convey sessions details to the Project Manager and Production team- Communicating and coordinating with project team- Interact with various hardware & software
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