Guest Service Associate

3 weeks ago

Ernakulam, India Forte Kochi Full time

Key Responsibilities:

* Greet and welcome guests in a friendly and professional manner.

* Verify guest reservations and ensure accuracy in registration details.

* Respond to guest queries and resolve complaints in a timely and courteous manner.

* Manage room assignments based on guest preferences and availability.

* Process payments and maintain accurate billing records.

* Coordinate with housekeeping and other departments to fulfill guest requests.

* Maintain a clean and organized front desk area.

* Provide information about the hotel, local attractions, and travel directions.

* Follow all hotel policies, procedures, and standards of service.

Requirements

* Previous experience in a hotel front office or customer service role is a plus.

* Excellent communication and interpersonal skills.

* Proficiency in hotel management software (e.g., Opera, IDS, or equivalent).

* Good organizational and multitasking abilities.

* Professional appearance and demeanor.

* Flexibility to work shifts, including weekends and holidays.

Key Skills:

* Customer service excellence

* Problem-solving

* Multitasking

* Attention to detail

* Teamwork

* Time management

Job Type: Full-time

Benefits:

  • Food provided
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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