Front Office Associate

3 weeks ago

Ernakulam, India The Postcard Hotel Full time

Location:
The Postcard Mandalay Hall, Kochi

Department:
Front Office / Guest Relations

Reports To:
Front Office Manager / General Manager

About The Postcard Hotel

The Postcard Hotel is a collection of intimate luxury hotels, offering personalized hospitality, immersive local experiences, and timeless design. At The Postcard Mandalay Hall, Kochi, we celebrate the city's vibrant culture and heritage through warm service and attention to detail.

Role Overview

As a
Front Office Associate
, you will be the first point of contact for guests, ensuring a warm welcome and seamless stay experience. You will handle check-in/check-out procedures, guest requests, reservations, and provide information about the hotel and local area. The role requires strong communication, grooming, and a passion for guest service.

Key Responsibilities

  • Welcome guests with warmth and professionalism, ensuring exceptional first impressions.
  • Manage check-in and check-out procedures efficiently.
  • Handle guest queries, requests, and complaints promptly with courtesy and accuracy.
  • Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction.
  • Manage reservations and room allocations through the PMS (Property Management System).
  • Maintain accurate records of guest preferences to enhance personalized service.
  • Uphold hotel standards in grooming, etiquette, and guest engagement.
  • Promote hotel services, experiences, and local attractions.

Requirements

  • Bachelor's/Diploma in Hotel Management or related field preferred.
  • Minimum 1–2 years of experience in Front Office / Guest Relations (luxury or boutique hotel experience is an advantage).
  • Excellent communication skills in English; knowledge of additional languages is a plus.
  • Strong interpersonal skills with a guest-first mindset.
  • Proficiency in MS Office and hotel PMS software.
  • Presentable grooming and professional demeanor.
  • Ability to work in shifts, including weekends and holidays.

What We Offer

  • Opportunity to work with a luxury boutique hospitality brand.
  • Exposure to personalized guest experience standards.
  • Growth and career development opportunities within The Postcard Hotel group.
  • Competitive salary and employee benefits.

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