Front Office Manager

3 weeks ago

Ernakulam, India gekinformation Full time
  • Oversee daily front office operations including reception, reservations, guest services, and switchboard.
  • Manage, train, and motivate front office staff to maintain service standards.
  • Ensure a welcoming and professional environment for guests and visitors.
  • Handle guest complaints, requests, and feedback promptly and effectively.
  • Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
  • Maintain records of occupancy, reservations, and guest accounts.
  • Prepare and analyze front office reports, budgets, and forecasts.
  • Implement SOPs (Standard Operating Procedures) for efficient front desk operations.
  • Ensure compliance with company policies, safety, and quality standards.
  • Monitor and manage front office inventory, supplies, and equipment.
  • Support in recruitment, scheduling, and performance evaluation of staff.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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