Front Office Assistant

1 day ago

Ernakulam, India Hotel Crystal Plaza Full time

We’re seeking a skilled and friendly Front Office Executive to join our team at Hotel Crystal Plaza.

You will manage the reception or front desk at our Hotel. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service.

**Your role**
- Handle the front desk and maintain visitor records.
- Create a welcoming, professional environment for clients and customers.

**Your tasks**
- Managing the reception area and ensuring the office is neat and tidy.
- Greeting and welcoming clients, customers and visitors courteously and professionally.
- Answering phone calls and directing them to the appropriate staff member/department.
- Handling incoming and outgoing mail and packages.
- Taking care of general everyday tasks like scheduling appointments, organizing files and maintaining office supplies.

**Required skills and qualifications**
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and great organizational capabilities.
- Customer-oriented mindset with a passion for providing exceptional service.
- Fluency in English and Malayalam.

**Preferred skills and qualifications**
- Proficiency in using computers and other office equipment.
- Willingness to work in a fast-paced environment with multitasking ability.
- Basic knowledge of Microsoft Office (MS Word and MS Excel).

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma (required)

**Experience**:

- Front desk: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Ernakulam, 682031 (required)

Work Location: In person

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