Guest Service Associate

3 weeks ago

Ernakulam, India IBIS Full time

Job Description
Primary Responsibilities

  • Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
  • Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.

Qualifications

  • Diploma in Tourism / Hospitality Management
  • Fresher or Minimum 6 months to 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint
  • Prior experience working with Opera or a related Property Management system.

Additional Information

  • Hotel Industry experience preferred

  • Guest Service Associate

    3 weeks ago

    Ernakulam, India Marriott International Full time

    Additional InformationJob Number Job CategoryHousekeeping & LaundryLocationKochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, ScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area....

  • Guest Service Associate

    3 weeks ago

    Ernakulam, India Forte Kochi Full time

    Key Responsibilities: * Greet and welcome guests in a friendly and professional manner. * Verify guest reservations and ensure accuracy in registration details. * Respond to guest queries and resolve complaints in a timely and courteous manner. * Manage room assignments based on guest preferences and availability. * Process payments and maintain accurate...

  • Guest Services Associate Kothamangalam

    3 weeks ago

    Ernakulam, India Santamonica Study Abroad Pvt Ltd Full time

    Job title: Guest service associate(Female) Job Location: Kothamangalam Key Responsibilities: Greet and welcome students, parents, and visitors in a professional and friendly manner. Respond to phone calls, emails, and walk-in inquiries with accurate information. Schedule appointments and maintain visitor records. Coordinate with counselors and support teams...

  • guest service associate

    3 weeks ago

    Ernakulam, India Hyatt Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work...

  • Guest Service Associate

    3 weeks ago

    Ernakulam, India eighth bastion hotel Full time

    Greeting & Serving Guest Order Management Customer Service Cleanliness and Hygine Communication Teamwork Food Safety knowledge Job Type: Full-time Pay: ₹16, ₹17,000.00 per month Benefits: Food provided Provident Fund Work Location: In person

  • Guest Service Associate

    1 week ago

    Ernakulam, India Roastown Global Grill Full time

    Guest Management Order Taking Menu knowledge Team Player **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Flexible schedule - Food provided Schedule: - Rotational shift - Weekend availability Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before...

  • Guest Relation Executive

    3 days ago

    Ernakulam, India Prayana Hospitality Full time

    Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

  • Front Office Associate

    3 weeks ago

    Ernakulam, India The Postcard Hotel Full time

    Location: The Postcard Mandalay Hall, Kochi Department: Front Office / Guest Relations Reports To: Front Office Manager / General Manager About The Postcard Hotel The Postcard Hotel is a collection of intimate luxury hotels, offering personalized hospitality, immersive local experiences, and timeless design. At The Postcard Mandalay Hall, Kochi, we...

  • Sales Associate

    2 weeks ago

    Ernakulam, India Parakkat Jewels Full time

    Sales Associate Location: Cochin International Airport, Kerala **Job Type**: Full-Time Job Summary: As a Sales Associate at our shop located in Cochin International Airport, you will play a pivotal role in promoting our products and enhancing the shopping experience for travelers. We are seeking an enthusiastic and persuasive salesperson who can...

  • Room Service Assistant

    1 day ago

    Ernakulam, India Harbourviewresidency Full time

    Qualification - Diploma / Degree in hotel management - Deliver the company experience for guests. - Work with the hotel team to create the company experience for guests. - Follow up with guests with additional services that enhance the guests’ experience. - Handle guest requests professionally and/or refer as appropriate. - Assist service team as necessary...