See more Collapse

Help Desk Associate

4 weeks ago

Delhi, India Total AI Systems Inc. Full time
Total AI Systems Inc is a multi-national company with offices in the United States and India. We design and build world-class software products which we then bring to the market.

We are seeking a dedicated and customer-focused

Help Desk Associate

to work

remotely

to provide technical support to our customers. The ideal candidate will possess strong technical knowledge, excellent communication skills and the ability to think critically and creatively to resolve technical issues. This role is vital in ensuring our customers receive timely and effective support, contributing to a positive customer experience.

Responsibilities:

Provide technical support to customers by delivering clear and effective technical information.Think critically and creatively to diagnose and resolve technical issues.Identify customer problems, research answers and guide customers through the resolution process.Understand and address customer problems; escalate unresolved issues to the appropriate team for further support.Maintain a strong customer focus and ensure a positive customer experience.

Requirements & Skills:

0-2 years experience in a help desk or technical support role.Serve as the first point of contact for customers seeking technical assistance via chat, phone, or email.Guide customers through the problem-solving process in a clear and understandable manner.Possess a solid understanding of technology and software concepts.Be well-versed in common technical issues related to our software and basic troubleshooting steps.Must have experience working with

Microsoft Excel

and uploading accounts to an

FTP server .Possess exceptional written and verbal communication skills in English, preferably in a western style.Demonstrate a commitment to providing a positive customer experience and going the extra mile to assist customers.Effectively troubleshoot customer problems and concerns through critical thinking.Be available to work the designated shift from

6:30 PM to 3:30 AM IST .

If you are passionate about technology and enjoy helping customers solve their technical issues, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for this role to

and

We have other current jobs related to this field that you can find below

  • Help Desk Technician

    2 months ago

    Delhi, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job DescriptionWe are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and...

  • Help Desk Technician

    6 days ago

    Delhi, Delhi, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job DescriptionWe are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience.Responsibilities:...

  • IT Help Desk Technician

    2 months ago

    Delhi, Delhi, India Xpert Times Full time

    **Job Category**:Customer Support**Job Type**:Full Time**Job Location**:New Delhi**Exp (In years)**:Fresher/Entry level**Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help...

  • IT Help Desk Technician

    2 months ago

    Delhi, Delhi, India Xpert Times Full time

    **Expired on**: Apr 7, 2024 **Job Category**:Customer Support**Job Type**:Full Time**Job Location**:New Delhi**Exp (In years)**:Fresher/Entry level**Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to...

  • IT Help Desk

    2 months ago

    New Delhi, India Unique Job Solutions Full time

    **IT Help Desk **Key Attributes** OS/Networking : Windows XP.Windows7/8/8.1/10. HARDWARE : Knowledge about troubleshooting of desktop. Install updated versions of the equipment, software and hardware already in use. Responsible for handle Domain related issue

  • Help Desk Analyst

    2 weeks ago

    Delhi, India Endurance IT Services Full time

    Job DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)DescriptionThe Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints, provide appropriate...

  • Help Desk Analyst

    6 days ago

    Delhi, Delhi, India Endurance IT Services Full time

    Job DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)DescriptionThe Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints, provide appropriate...

  • Help Desk Analyst

    3 weeks ago

    Delhi, India Endurance IT Services Full time

    Job DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)DescriptionThe Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints, provide appropriate...

  • IT Help Desk Technician

    6 days ago

    Delhi, Delhi, India Xpert Times Full time

    Job Category:Customer SupportJob Type:Full TimeJob Location:New DelhiExp (In years):Fresher/Entry levelJob brief:We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have...

  • Quality vendor help desk

    1 month ago

    delhi, India JSW Full time

    To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality serviceto vendors while driving process improvements and maintaining compliance with company standards.Key Result AreasOperational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve issues...

  • Help Desk Agent

    2 months ago

    Delhi, India Srijan Technologies PVT LTD Full time

    **Help Desk Agent (IT OPS)** Location: Remote Shift: 3 shifts (rotational on monthly basis) Experience: 3+ Years **About Material** Material is a modern marketing services firm powered by sophisticated analytics, deep human understanding and a specialized type of creativity, design thinking. Headquartered in LA, the company has grown consistently for...

  • Help Desk Coordinator

    1 month ago

    delhi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision :Manage a team of service desk...

  • Technical IT Support Associate

    7 days ago

    new delhi, India SecureGen Full time

    Company Description SecureGen is a Scientific Platform and Information Technology Service provider to Pharmaceutical, Biotechnology, and Healthcare organizations with a core focus on accelerating drug development innovation by providing a secure Platform as a Service for management of regulatory compliant data, analysis and tools. Role Description This is...

  • Technical IT Support Associate

    1 week ago

    New Delhi, India SecureGen Full time

    Company DescriptionSecureGen is a Scientific Platform and Information Technology Service provider to Pharmaceutical, Biotechnology, and Healthcare organizations with a core focus on accelerating drug development innovation by providing a secure Platform as a Service for management of regulatory compliant data, analysis and tools.Role DescriptionThis is a...

  • Help Desk Agent

    6 days ago

    Delhi, Delhi, India Srijan Technologies PVT LTD Full time

    Help Desk Agent (IT OPS)Location: RemoteShift: 3 shifts (rotational on monthly basis)Experience: 3+ YearsAbout MaterialMaterial is a modern marketing services firm powered by sophisticated analytics, deep human understanding and a specialized type of creativity, design thinking. Headquartered in LA, the company has grown consistently for nearly 50 years to...

  • IT Help Desk

    6 days ago

    Delhi, Delhi, India starfinder Full time

    Job DescriptionStarfinder, agenzia di selezione del personale dedicata esclusivamente al settore ICT, ricerca unHelp Desk/IT Specialistper società IT di Verona operante nel settore della gestione documentale.La risorsa sarà inserita in un team di 3/4 persone e si occuperà delle seguenti attività:Sviluppo e attivazione per i Clienti del sistema di...

  • Help Desk

    6 days ago

    Delhi, Delhi, India starfinder Full time

    Job DescriptionStarfinder, agenzia di selezione del personale dedicata esclusivamente al settore ICT, ricerca unHelp Deskper società IT di Bolzano operante nel settore delle automazioni/domotica.La risorsa si occuperà delle seguenti attività:Fornire supporto tecnico e risolvere i problemi dei clienti relativi all'utilizzo dei prodotti dell'aziendaGestire...

  • Senior Technical IT Support Associate

    7 days ago

    new delhi, India SecureGen Full time

    Company Description SecureGen is a Scientific Platform and Information Technology Service provider to Pharmaceutical, Biotechnology, and Healthcare organizations with a core focus on accelerating drug development innovation by providing a secure Platform as a Service for management of regulatory compliant data, analysis and tools. Role Description This is...

  • Senior Technical IT Support Associate

    1 week ago

    New Delhi, India SecureGen Full time

    Company DescriptionSecureGen is a Scientific Platform and Information Technology Service provider to Pharmaceutical, Biotechnology, and Healthcare organizations with a core focus on accelerating drug development innovation by providing a secure Platform as a Service for management of regulatory compliant data, analysis and tools.Role DescriptionThis is a...

  • IT Help Desk

    6 days ago

    Delhi, Delhi, India starfinder Full time

    Job DescriptionPer consolidata software house trentina operante nell'ambito dello sviluppo di software gestionali applicativi ricerchiamo unHelp Desk di 1° livelloche si occuperà di fornire assistenza e gestire le richieste per i clienti dell'azienda intervenendo direttamente o smistando la richiesta al 2° livello qualora opportuno.Le principali attività...