Quality vendor help desk

2 weeks ago

delhi, India JSW Full time
To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality service
to vendors while driving process improvements and maintaining compliance with company standards.
Key Result Areas
Operational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve issues in a timely manner. Implement best practices to improve response times and User Experience.
Continuous Improvement: Drive initiatives to streamline help desk processes, reduce bottlenecks, and enhance overall efficiency. Identify opportunities for automation and technological enhancements.
Vendor Communication: Ensure effective communication with vendors through various channels (email, phone, etc.). Establish standard operating procedures for consistent and professional interactions.
Quality Assurance and Compliance: Ensure that help desk operations comply with company policies and industry regulations. Conduct regular quality assessments and implement corrective actions when necessary.
Training and Development: Provide ongoing training and development opportunities for the help desk team to enhance their skills and knowledge. Foster a supportive and collaborative work environment.
Manage the daily operations of the Vendor Support Help Desk for calls and Emails.
Develop and implement procedures to improve efficiency and vendor satisfaction.
Train team members on best practices and customer service standards.
Conduct regular team meetings to review performance and address issues.
Coordinate with other departments to ensure seamless vendor support.
Critical Tasks
Oversee daily operations of the Vendor Support Help Desk team.
Implement and refine process to improve vendor support services.
Resolve escalated issues and ensure vendor satisfaction.
Analyze help desk data to identify trends and areas for improvement.
Coordinate with internal departments to resolve Dependency & complex vendor issues.
Educational Background and Work Experience
Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 8 years of experience in customer service or vendor support roles, with at least 3 years in a leadership position.
Experience with help desk software is preferred
Excellent communication skill
Flexibility to work with teams at different locations
Proficiency in Microsoft Excel and PowerPoint
Experience in shared services or a similar environment is an advantage

  • Help Desk Coordinator

    2 weeks ago

    delhi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision :Manage a team of service desk...

  • Help Desk Coordinator

    2 weeks ago

    new delhi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:TheService Desk Coordinatoris responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision :Manage a team of service desk technicians...

  • Help Desk

    4 weeks ago

    Delhi, India Novalink Solutions LLC Full time

    Job DescriptionUnder the general supervision of the Supervisor of Client Engineering Desktop Supervisor, thisposition provides guidance and performs research for the management and administration ofthe Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wideresponsibility includes the design and delivery of Microsoft solutions...

  • IT Help Desk

    4 weeks ago

    New Delhi, India Unique Job Solutions Full time

    **IT Help Desk **Key Attributes** OS/Networking : Windows XP.Windows7/8/8.1/10. HARDWARE : Knowledge about troubleshooting of desktop. Install updated versions of the equipment, software and hardware already in use. Responsible for handle Domain related issue

  • IT Help Desk

    1 month ago

    Delhi, India Glowfin India Solutions Full time

    Proven experience as a **help desk technician** or other customer support role - Tech savvy with working knowledge of office automation products, databases and remote control - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and resolve basic technical issues - Proficiency in English - Excellent...

  • Help Desk Agent

    4 weeks ago

    Delhi, India Srijan Technologies PVT LTD Full time

    **Help Desk Agent (IT OPS)** Location: Remote Shift: 3 shifts (rotational on monthly basis) Experience: 3+ Years **About Material** Material is a modern marketing services firm powered by sophisticated analytics, deep human understanding and a specialized type of creativity, design thinking. Headquartered in LA, the company has grown consistently for...

  • Help Desk Technician

    4 weeks ago

    Delhi, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job DescriptionWe are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and...

  • Help Desk Associate

    6 days ago

    Delhi, India Total AI Systems Inc. Full time

    Total AI Systems Inc is a multi-national company with offices in the United States and India. We design and build world-class software products which we then bring to the market.We are seeking a dedicated and customer-focusedHelp Desk Associateto workremotelyto provide technical support to our customers. The ideal candidate will possess strong technical...

  • Network Help Desk Operations Officer

    2 weeks ago

    Delhi, India IRECRUITERS AFRICA Full time

    Job DescriptionOur client is a startup network infrastructure company that specializes in providing managed services for infrastructure, network management, data integrations, and application management in Nigeria. The Company is known for its reputation for high-quality service delivery and customer satisfaction.The company is seeking to hire an efficient...

  • IT Help Desk

    7 days ago

    Delhi, India starfinder Full time

    Job DescriptionStarfinder, agenzia di selezione del personale dedicata esclusivamente al settore ICT, ricerca unHelp Desk/IT Specialistper società IT di Verona operante nel settore della gestione documentale.La risorsa sarà inserita in un team di 3/4 persone e si occuperà delle seguenti attività:Sviluppo e attivazione per i Clienti del sistema di...

  • Help Desk

    1 month ago

    Delhi, India starfinder Full time

    Job DescriptionStarfinder, agenzia di selezione del personale dedicata esclusivamente al settore ICT, ricerca unHelp Deskper società IT di Bolzano operante nel settore delle automazioni/domotica.La risorsa si occuperà delle seguenti attività:Fornire supporto tecnico e risolvere i problemi dei clienti relativi all'utilizzo dei prodotti dell'aziendaGestire...

  • IT Help Desk

    1 month ago

    Delhi, India starfinder Full time

    Job DescriptionPer consolidata software house trentina operante nell'ambito dello sviluppo di software gestionali applicativi ricerchiamo unHelp Desk di 1° livelloche si occuperà di fornire assistenza e gestire le richieste per i clienti dell'azienda intervenendo direttamente o smistando la richiesta al 2° livello qualora opportuno.Le principali attività...

  • Front Desk Executive

    4 weeks ago

    Delhi, India Neilsoft Full time

    Job Location : PunePosition : Front Desk Executive Experience : 0 to 2 YearsQualification : Graduation Required Skills & Experience:Handle Reception. Receive calls.Create admin help desk Id for new associate and get issues related to maintenance of associates resolved with the help. Handle admin help desk tickets, stationary tickets and distribution of...

  • Tecnico IT/Help Desk

    1 week ago

    Delhi, India starfinder Full time

    Job DescriptionStarfinder, agenzia di selezione del personale dedicata esclusivamente al settore ICT, ricerca unTecnico IT/Help Deskper importante società operante nel settore dei servizi ICT con sede a Bolzano.La risorsa inserita si occuperà delle seguenti attività:Assistenza agli utenti in ambiente Microsoft (Windows e Office 365)Fornire supporto...

  • Front Desk Representative

    7 days ago

    Delhi, India Saaol Heart Center Full time

    **Front Desk Representative** **About Us**:SAAOL is India’s leading preventive and rehabilitative Heart Care Organization. Our vision is to provide the best quality healthcare to heart and lifestyle disease patients at the most affordable costs and in the most sustainable manner. Across 10+ centres in Delhi, our Doctors help patients receive non-invasive...

  • Front Desk Representative

    5 days ago

    Delhi, India Saaol Heart Center Full time

    **Front Desk Representative** **About Us**:SAAOL is India’s leading preventive and rehabilitative Heart Care Organization. Our vision is to provide the best quality healthcare to heart and lifestyle disease patients at the most affordable costs and in the most sustainable manner. Across 10+ centres in Delhi, our Doctors help patients receive non-invasive...

  • Help Desk Support Analyst I

    3 weeks ago

    Delhi, Delhi, India timesjobs Full time

    WRI India CareersHelp Desk Support Analyst I Information Technology New Delhi, IndiaDescriptionThis position will be hybrid and office based in Delhi, India; WRI Global Office (US). Existing work authorization is required at the time of application submission. WRI is unable to sponsor any visa work sponsorship for this position.About the Program:WRI's...

  • IT Help Desk/Sistemista

    1 month ago

    Delhi, India starfinder Full time

    Job DescriptionStarfinder, agenzia di selezione del personale dedicata esclusivamente al settore ICT, ricerca unITHelp Desk/Sistemistaper affermata realtà vicentina operante nell’ambito della consulenza sui sistemi informativi.In modo particolare si richiede una forte passione per le tecnologie e una predisposizione all’attitudine consulenziale.La...

  • Car Desk Executive

    4 weeks ago

    Saket, Delhi, Delhi, India Skillgenic Full time

    **Job Title**: Car Desk Executive **Experience**: 5-8 years in a similar profile within the travel industry **Work Timings**: 10:30 AM to 6:00 PM **Profile Overview**: As a Car Desk Executive, you will play a pivotal role in managing vendor relationships, ensuring compliance, and optimizing operational efficiency within our organization's car rental...

  • Front Desk Executive

    1 month ago

    Delhi, India E HELP EDUCATION & MIGRATION Full time

    _**-Position Admin cum Front Desk Executive**_ - **-Looking for an Immediate Joiner**_ - **-2 to 4 years relevant experience (Minimum 2 yrs)**_ - **-Salary upto 15K to 30K**_ - **-Location: New Delhi (Work from Office)**_ We are looking for a capable and friendly front office assistant to work at our reception area. In this role, your duties will include...