Customer Success Engineer

2 weeks ago


Delhi, India UnleashX Full time

UnleashX is building the AI workforce. Companies use our platform to deploy digital teammates that talk, act, and deliver outcomes across sales, support, and operations. These are not assistants. They are accountable teammates measured on performance and results.Role DetailsTitle: Customer Success EngineerLocation: GurugramEngagement: Full-timeCompensation: ₹ 4–8 LPAWhat You’ll DoWork with customers to understand how their processes runConfigure and set up voice agents based on those workflowsSupport customer onboarding, testing, and go-liveRun demos, training, and product walkthroughsTrack agent performance and suggest improvementsDocument playbooks and best practicesCoordinate closely with product and engineering to solve real issues⚙️What You Bring0–2 years experience in Customer Success, Product, Consulting, Operations or similar rolesStrong communication and confidence in working with customersAbility to understand workflows/logic and break down stepsComfortable learning new tools and figuring things outOwnership mindset: don’t wait to be told what to doCuriosity to understand the product and how customers actually use it(Technical background not required, but willingness to learn is a must.)What Success Looks LikeCustomers go live smoothlyVoice agents start being used in daily workflowsCustomer teams trust you and rely on your inputsUsage grows inside accountsIf you’re someone who:✅ Learns fast✅ Likes solving practical problems✅ Enjoys working directly with customers✅ Wants real ownership early in your career



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