Software Support

2 months ago

chennai, India TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.


TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.


It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.


What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today


What can you expect in an IT Applications Support role with TaskUs:


Think of yourself as someone who has an aptitude working with applications and systems, wherein you will undertake the analysis, diagnosis, and resolution of these system related problems and act as Level II Support with our Business Analysts or Dev Teams.


Imagine yourself going to work with one thing on your mind: you have a hands-on approach, a high energy work ethic and you’re someone who is a team player -- after all, teamwork makes the dream work right? So yes, workloads are balanced among team members through cross training You will also help in the development of the process that will assist and support the training of new Corporate Application team members. Along with this, you will help in the development of support efficiency and quality assurance, so yes You’re really involved every step of the way.


Key Responsibilities:

  • As an IT Application Support, you also have administrative tasks that include all the sites of TaskUs as well as our remote users.
  • Act as a single point of contact for phone calls and emails from employees regarding corporate application issues and queries.
  • Responsible for troubleshooting & triaging the in-house (and cloud-based) Corporate Applications, such as HCM, FINANCIALS, Recruiting, Payroll.
  • Take ownership of user problems and follow up the statuses of these on behalf of the user and communicate the progress in a timely manner.
  • Maintain a high degree of customer service so all support queries must adhere to all service management principles.
  • Provide training on how to effectively use the Corporate Applications tools / systems, and provide support for minor enhancements.
  • Provide weekly status reports on issue trends, you must also publish supporting documents in order to assist employees with requests for information, and provide employee training if required.


Required Qualifications:

  • With 2 years minimum experience in user administration, system configuration and SQL scripting.
  • Experience- 1- 2 Years exp in .NET Technology.
  • Experience on some UI technologies (AngularJS, ReactJs,JavaScript, HTML, CSS, Bootstrap,Node.js).
  • Understanding of object-oriented programming and good coding skills.
  • Knowledge of SQL and NoSQL databases.
  • Experience with popular web application frameworks.
  • Understanding of code versioning tools such as Git, SVN.
  • Knowledge of cloud platforms like AWS and AWS Services will be an added advantage.
  • Understanding of Agile - SCRUM methodologies.
  • Excellent communication, analytical and interpersonal skills.
  • Understanding of Business requirements, analyzing and designing.
  • Ability to work independently.
  • Experienced in Debugging and Problem Solving skills
  • Ability to work effectively in a remote, virtual, global environment.
  • Ability to handle problems that may be straightforward to more complicated technical issues.
  • We need someone who can articulate themselves well, so we need someone with good written grammar and technical skills.
  • Someone who has experience in utilizing Oracle or cloud applications.
  • We need someone who can conduct research and has good analytical skills because you’ll constantly have to look into system-related issues and products.
  • We need someone who has experience with Operations Help Desk or Service Desk Support and IT Service Management. So awareness of ITIL experience on ITIL standards and best practice within operational environments would be preferred.
  • Can start ASAP or within 30 days.


Education / Certifications:

  • Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.


Work Location / Work Schedule / Travel:

  • IND: TaskUs Chennai Office only
  • Rotating/Shifting Schedule
  • Current WFH Setup


How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.


We invite you to explore all TaskUs career opportunities and apply through the provided URL

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