State Head Operations

3 weeks ago

Ahmedabad, India Bvc Ventures Full time

Profile
State Head - Operations

Job Summary
The State Head Secure Logistics is responsible for overseeing all aspects of secure transportation and logistics operations within the assigned state. This includes managing high-value asset movements (Jewellery, bullion, documents), branch security, regulatory compliance, client servicing, and P&L accountability. The role requires strong leadership, risk management expertise, and operational efficiency in a high-security environment.

Job Description

  1. Secure Operations Management

  2. Supervise the movement and handling of high-value consignments (e.g., Jewellry, gold, precious cargo) across the state.

  3. Ensure 100% adherence to security protocols, SOPs, and client SLAs.

  4. Oversee branch operations, vaulting, and route planning.

  5. Risk & Compliance

  6. Ensure full compliance with RBI guidelines, industry regulations, and internal audit standards.

  7. Implement and monitor physical and operational security measures at branches and during transit.

  8. Conduct periodic risk assessments, security drills, and audits.

  9. Financial & Business Management

  10. Manage the states P&L ensure cost controls and profitability.

  11. Drive revenue growth through cross-selling and client relationship management.

  12. Ensure timely billing, collections, and accurate MIS/reporting.

  13. Team Leadership

  14. Lead a team of branch managers, operations executives, custodians, and field staff.

  15. Ensure regular training on security, compliance, and process improvement.

  16. Maintain high morale and ensure strict discipline and integrity across teams.

  17. Client Relationship Management

  18. Act as the key liaison for state-level clients including banks, financial institutions, and corporate clients.

  19. Ensure high levels of client satisfaction, issue resolution, and SLA delivery.

  20. Vendor & Fleet Management

  21. Oversee outsourced security services, vehicle maintenance, and vendor relationships.

  22. Ensure fleet readiness, GPS tracking, route risk assessments, and compliance with armoring standards.

  23. Strategic Expansion & Efficiency

  24. Identify opportunities for branch expansion or consolidation.

  25. Improve operational efficiency through technology, automation, and lean process initiatives.

Qualification & Experience

  • Education: Graduate in any discipline (preferably commerce or business); MBA or certification in logistics/supply chain preferred.

  • Experience: 1015 years in logistics or security services, with minimum 35 years in a leadership role in secure logistics or cash management.

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