
State Head Operations
2 days ago
Profile
State Head - Operations
Job Summary
The State Head Secure Logistics is responsible for overseeing all aspects of secure transportation and logistics operations within the assigned state. This includes managing high-value asset movements (Jewellery, bullion, documents), branch security, regulatory compliance, client servicing, and P&L accountability. The role requires strong leadership, risk management expertise, and operational efficiency in a high-security environment.
Job Description
Secure Operations Management
Supervise the movement and handling of high-value consignments (e.g., Jewellry, gold, precious cargo) across the state.
- Ensure 100% adherence to security protocols, SOPs, and client SLAs.
Oversee branch operations, vaulting, and route planning.
Risk & Compliance
Ensure full compliance with RBI guidelines, industry regulations, and internal audit standards.
- Implement and monitor physical and operational security measures at branches and during transit.
Conduct periodic risk assessments, security drills, and audits.
Financial & Business Management
Manage the states P&L ensure cost controls and profitability.
- Drive revenue growth through cross-selling and client relationship management.
Ensure timely billing, collections, and accurate MIS/reporting.
Team Leadership
Lead a team of branch managers, operations executives, custodians, and field staff.
- Ensure regular training on security, compliance, and process improvement.
Maintain high morale and ensure strict discipline and integrity across teams.
Client Relationship Management
Act as the key liaison for state-level clients including banks, financial institutions, and corporate clients.
Ensure high levels of client satisfaction, issue resolution, and SLA delivery.
Vendor & Fleet Management
Oversee outsourced security services, vehicle maintenance, and vendor relationships.
Ensure fleet readiness, GPS tracking, route risk assessments, and compliance with armoring standards.
Strategic Expansion & Efficiency
Identify opportunities for branch expansion or consolidation.
- Improve operational efficiency through technology, automation, and lean process initiatives.
Qualification & Experience
Education: Graduate in any discipline (preferably commerce or business); MBA or certification in logistics/supply chain preferred.
Experience: 1015 years in logistics or security services, with minimum 35 years in a leadership role in secure logistics or cash management.
Email to apply
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