Senior Manager | CRM | Marketing
2 months ago
About MediBuddy
MediBuddy is India’s largest digital healthcare platform. It gives users 24x7 access to high-quality healthcare on their fingertips. MediBuddy helps its users consult specialist doctors instantly via chat,video or voice call, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits.
With a partner network of over 90,000 doctors, 7000 hospitals, 3000 diagnostic centres and 2500 pharmacies covering 23,000 pin-codes in India, and a 1000-member team located across 22 Indian cities, MediBuddy has catered to the healthcare needs of 3Cr Indians & attends to the needs of over 35,000 Indians daily across the length and breadth of the country.
To establish market leadership and to strengthen its services, DocsApp (India’s largest online doctor consultation space) merged with MediBuddy. Today DocsApp and MediBuddy both operate under single brand name "MediBuddy"
The venture has so far raised over $50 million from India Life Sciences Fund III, LLC, Bessemer Venture Partners, Rebright Partners, TechMatrix Corporation, DeNA networks, Milliways Fund LLC, Mitsui Sumitomo (MSIVC), TEAMFund LP, JAFCO Asia Fund, FinSight Ventures, ALES Global Japan, Beyond Next Ventures, Makita corporation and Facebook’s angel investors, Anand Rajaraman and Venky Harinarayan.
MediBuddy’s pioneering work has been widely recognised by many leading entities:
Job Summary
We are seeking an experienced and result-driven Manager of Customer Lifecycle Management to join
our team. As the Manager of Customer Lifecycle Management, you will play a critical role in effectively
managing the customer lifecycle journey, including customer onboarding, engagement, retention, and
driving successful campaign outcomes. We are looking for someone with a strong background in
customer lifecycle management, campaign management, and planning, with a demonstrated ability to
drive successful outcomes through data-driven decision-making
Key Responsibilities:
1. Analyses customer behaviour throughout the entire lifecycle, from Onboarding to retention
and re-engagement.
2. Identify key touchpoints, pain points, and opportunities for customer engagement and
improvement.
3. Develop and implement customer retention strategies, personalized communication plans,
and loyalty programs.
4. Execute targeted marketing campaigns to drive customer engagement and upsell/cross-sell
opportunities.
5. Analyses factors contributing to customer churn and develop strategies to reduce churn
rates.
6. Collaborate with cross-functional teams, such as marketing, sales, and product development,
to align strategies and improve customer satisfaction.
7. Define key performance indicators (KPIs) and metrics to measure the effectiveness of
customer lifecycle management initiatives.
8. Utilize data analytics and customer insights to segment customers and develop targeted
strategies for each segment.
Qualification Details
Education Bachelor's degree in marketing, business administration, or a related field
(Master's degree preferred)
Experience A minimum of 3-6 years of experience in Customer Lifecycle management,
customer retention, or a similar role
Analytical Skills Strong analytical skills with proficiency in data analysis tools and CRM
systems, including MS Excel
Communication Skills Excellent communication and interpersonal skills
Problem-solving Skills Creative thinking and problem-solving abilities
Project Management Skills Strong project management skills with the ability to prioritize tasks, meet
deadlines, and manage multiple projects simultaneously
Customer Segmentation
Knowledge
Knowledge of customer segmentation strategies and customer journey
mapping techniques
Marketing Automation and
CRM Familiarity
Familiarity with marketing automation platforms and customer experience
management tools like Clever tap and Mo-Engage
Presentation Skills Proficiency in creating compelling presentations to effectively communicate
insights and strategies
-
CRM Executive
7 hours ago
bangalore, India BLive Full timeCompany Overview: B:Live is a dynamic and innovative Multiband Electric Vehicle platform startup with offices in Bangalore and Goa. Committed to shaping the future of sustainable mobility.Job Summary: As a CRM executive, you will be responsible for managing and optimizing our HubSpot CRM platform to enhance customer engagement, drive marketing campaigns,...
-
Manager CRM
1 month ago
bangalore, India Novo Nordisk AS Full timeDepartment – Customer Engagement Are you ready to take on a leadership role in managing CRM operations and leveraging CRM & Data Science capabilities? Do you have experience in driving customer engagement platforms and data management strategies? If so, we have an exciting opportunity for you to join our team as a Manager CRM & Data Science....
-
CRM Executive
7 hours ago
bangalore, India BLive Full timeCompany Overview: B:Live is a dynamic and innovative Multiband Electric Vehicle platform startup with offices in Bangalore and Goa. Committed to shaping the future of sustainable mobility. Job Summary: As a CRM executive, you will be responsible for managing and optimizing our HubSpot CRM platform to enhance customer engagement, drive marketing...
-
Senior Manager, CRM
2 months ago
bangalore, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Assistant Manager – Marketing
2 months ago
bangalore, India PayU Full timeAbout PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...
-
Manager CRM
5 days ago
bangalore, India Novo Nordisk Full timeDepartment – Customer Engagement Are you ready to take on a leadership role in managing CRM operations and leveraging CRM & Data Science capabilities? Do you have experience in driving customer engagement platforms and data management strategies? If so, we have an exciting opportunity for you to join our team as a Manager CRM & Data Science. Read on to...
-
Senior Siebel CRM Developer
4 weeks ago
Bangalore, India CYBERSAPIENT TECHNOLOGIES PRIVATE LIMITED Full timeAbout the job :Senior Siebel CRM Developer :Objectives of the Position :Developer is responsible for establishing a governance system for all projects, directing activities pertaining to projects, leading/supporting PMO activities for projects and supporting Management in chartering or sponsoring projects in their areas of responsibility.- To support these...
-
Assistant Manager Merch and CRM
2 days ago
bangalore, India Flipkart Full timeAbout the Role We are looking for a data-driven and analytical Assistant Manager to join our growing CRM team at Flipkart Health Plus. In this role, you will be responsible for overseeing the execution and analysis of our customer engagement strategies across various channels, including push notifications, WhatsApp, SMS, RCS via marketing automation...
-
Senior NetSuite Developer
4 weeks ago
Bangalore, India Yo HR Consultancy Full timeRole : Senior NetSuite DeveloperLocation : Bangalore, Karnataka, IndiaExperience : 5-10 Have : - NetSuite and both SuiteScript 1.0 and 2.0- SuiteFlow, SuiteTalk, Suitelets - Node.js, Angular.js, and Bootstrap.js - SQL, HTML, and CSS What Work You Will be Responsible For : - Significant experience with day-to-day technical management of the NetSuite...
-
Senior NetSuite Developer
2 months ago
bangalore, India Yo HR Consultancy Full timeRole : Senior NetSuite DeveloperLocation : Bangalore, Karnataka, IndiaExperience : 5-10 Have : - NetSuite and both SuiteScript 1.0 and 2.0- SuiteFlow, SuiteTalk, Suitelets - Node.js, Angular.js, and Bootstrap.js - SQL, HTML, and CSS What Work You Will be Responsible For : - Significant experience with day-to-day technical management of the NetSuite...
-
Senior Manager, Digital Marketing
2 weeks ago
bangalore, India Fullstack Academy Full timeFullstack Academy is a top-ranked immersive school for tech skills training. Fullstack offers comprehensive training opportunities across the U.S. and prepares students with the in-demand skills they need to launch fulfilling tech careers. "Fullstack Academy has been a life-changing experience" is something we hear often and the reason why we come to work...
-
Senior Manager, Digital Marketing
2 days ago
bangalore, India Fullstack Academy Full timeFullstack Academy is a top-ranked immersive school for tech skills training. Fullstack offers comprehensive training opportunities across the U.S. and prepares students with the in-demand skills they need to launch fulfilling tech careers. "Fullstack Academy has been a life-changing experience" is something we hear often and the reason why we come to work...
-
Senior Content Marketing Manager
2 weeks ago
bangalore, India Codingal Full timeWe are looking for a Senior Content Marketing Manager who is passionate about this role.To succeed in this role, you must show loads of initiative and contribution as a team player. This is a fantastic career-defining opportunity for a brand professional who is an expert in converting business insights into customer copy and wants to hone their skills in PR,...
-
Marketing Cloud Developer
5 days ago
Bangalore, India HS Solutions Inc Full timeMarketing Cloud Developer About the Job - We are having Urgent opening for one of our MNC based out at Bangalore.Skill : Marketing Cloud Developer. Experience : 8 - 12 Years. Job Location : Bangalore. Notice Period : Immediate to 15 Days Only. Job Summary: Role & Responsibilities:We are seeking a Marketing Cloud Developer with a minimum of 7-10 years of...
-
Manager CRM
2 months ago
bangalore, India Standard Chartered Bank Full timeRole Responsibilities Conduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections. Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation,...
-
CRM Delivery Manager
1 month ago
bangalore, India Koch Global Services Full timeYour Job The CRM Delivery Manager will be a part of a global team creating innovative solutions as well as improving existing solutions for Koch Industries. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Global Solutions...
-
Senior Marketing Manager
2 months ago
bangalore, India BEST Properties Full timeCompany DescriptionWelcome to BEST Properties. We are passionate about providing premium villa and villa plots for sale in Green Valley, Guddahatti Village, near Electronic City, Bangalore, Karnataka. Our project boasts a 21-acre area, 9 acres of which is dedicated to Green Valley phase-2, in addition to 12 acres of Green Valley phase-1. Our facilities...
-
Senior Technical Consultant
4 weeks ago
Bangalore, India Growel Softech Pvt. Ltd. Full timeOverall Position Responsibilities :- Follow established customizing guidelines and best practices- Contribute to a knowledge-sharing attitude within module team globally- Contribute to module team meetings as decided/required- Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in...
-
Senior Technical Consultant
4 weeks ago
bangalore, India Growel Softech Pvt. Ltd. Full timeOverall Position Responsibilities :- Follow established customizing guidelines and best practices- Contribute to a knowledge-sharing attitude within module team globally- Contribute to module team meetings as decided/required- Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in...
-
Senior Technical Consultant
1 month ago
Bangalore, Karnataka, India Growel Softech Pvt. Ltd. Full timeOverall Position Responsibilities :- Follow established customizing guidelines and best practices- Contribute to a knowledge-sharing attitude within module team globally- Contribute to module team meetings as decided/required- Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in...