Senior Technical Consultant

4 weeks ago


Bangalore, India Growel Softech Pvt. Ltd. Full time

Overall Position Responsibilities :

- Follow established customizing guidelines and best practices

- Contribute to a knowledge-sharing attitude within module team globally

- Contribute to module team meetings as decided/required

- Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team

- Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team

- Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them

Overall Technical Qualifications & Key responsibilities :

- Good technical knowledge in CRM WEB UI

- Extensively worked in CRM Sales and Marketing process

- Work experience in BRF (Business Rule Framework)

- Experience in SMARTFORMS and ICF (Internet Communication Framework) services

- In depth knowledge in CRM One Order Framework

- Extensively worked in BAdI's, RFC functional modules, Actions and Events in CRM

- Experience in developing Interfaces (Involving Idoc's)

- Good Knowledge of Performance Optimization Techniques

- Good Knowledge in CRM Middleware

- Work Experience in Workflow (Mainly in CRM)

- Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process

- Experience from working in implementation/rollout projects

- Excellent communication & presentation skills

- Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM)

- Experience in IPC routines would be appreciated

Overall Position Competencies

- Able to analyze and solve day to day issues from business with-in agreed SLA.

- Experience in handling Change requests and problem management

- Ability to scope, prepare TS , script and execute interface tests

- Strong analytical, problem solving, and conceptual skills.

- Good coordination with team members and customers is must

- Excellent communication skills, make presentations, participate and/or drive workshops

- Experience in working with global/international teams will be considered

Additional requirement (Is Must) :

- Should be willing to work on CET shift to support & on EST shift occasionally depending on need

- On-Call for extended hour support

- Available on phone to attend to any major issues

- Support testing and be there for weekend supports if needed for Infra related changes

Comments on Experience & Skills : SAP ABAP CRM development experience.

(ref:hirist.tech)

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