Assistant Manager EXL/AM/993721

Job Description Basic Functions As the WFM Capacity Planner Lead, you will be responsible for overseeing the capacity planning process within our Workforce Management (WFM) department. Your role will involve analyzing historical data, forecasting future workload, and ensuring that staffing levels align with business needs to optimize operational...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

Job Description Role / Responsibilities: • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame...

Job Description Role / Responsibilities:• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements• Provide coaching and feedback to team members to enable them to improve their performance• Assist new hires such that they are productive on the floor in the shortest possible time...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring calls/...

Job Description Excellent English communication skills – written and spoken Experience in client management (handing client queries over email and voice)  Achieve team productivity and quality goals Participate in training initiatives to develop knowledge  Integrate procedural changes into daily routine Support other team members in meeting...

Job Description Excellent English communication skills – written and spoken Experience in client management (handing client queries over email and voice)  Achieve team productivity and quality goals Participate in training initiatives to develop knowledge  Integrate procedural changes into daily routine Support other team members in...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...

Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions would...

Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions...

Job Description · Commitment and drive for targets · Research and Decision-making ability · Adaptable & Flexible. · Communication with Client · Customer service Focus – Ability to empathize with the customer and prioritize requests · Should have good documentation skill · Ensure that the process transactions are processed as per Desk Top...

Job Description Position Title, Responsibility Level Advisor – Motor Claims Function Operations, Executive Reports to  Assistant Manager – Operations Permanent/ Temporary Permanent Span of Control NA Location  Noida - SEZ Basic Function This is a complexity level 3 Voice process. The role primarily involves...

Job Description Position Title, Responsibility Level Advisor – Motor Claims Function Operations, Executive Reports to  Assistant Manager – Operations Permanent/ Temporary Permanent Span of Control NA Location  Noida - SEZ Basic Function This is a complexity level 3 Voice...

Job description (Governance Business Analyst)Job Location: Gurgaon, Hyderabad, Pune, BangaloreNotice Period: Immediate joiners or can join in 15 daysExperience: 3+YearsEXL Company Overview:EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative...

Job Description Essential Duties & Responsibilities: - Advance proficiency in MS Excel is a must, moderate knowledge of VBA and Power BI. - Should hold thorough knowledge of Reports, metrics calculations, Macros, relationships - Identifying and understanding the requirements of the stakeholders with respect to reports/dashboards which needs to be...

Job Description Essential Duties & Responsibilities: - Advance proficiency in MS Excel is a must, moderate knowledge of VBA and Power BI. - Should hold thorough knowledge of Reports, metrics calculations, Macros, relationships - Identifying and understanding the requirements of the stakeholders with respect to reports/dashboards which needs...

Job Description oles and Responsibilities  To design and implement effective people strategy for BU. Work with HR leader and functional heads to increase effectiveness of talent to achieve organizational / functional goals. To drive People Strategy in conjunction with the BU leaders and HR Lead which helps achieve the desired people...