![exl](https://media.trabajo.org/img/noimg.jpg)
Executives EXL/E/1008503
2 months ago
Job Description
Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess Knowledge -Will be provided based on the Desktop procedures provided for training by the client. Please review JD for details on processProcess Training and Assessments80% Process KnowledgeSystems Training - Training will be provided on clients proprietary mainframes and systems Quality and Compliance Training - Overview on client quality, compliance laws and regulations will be provided . Executives will be trained on Fatal Errors, Escalation procedures and Exl's company quality policy, call quality formClient Specific MinBritish Gas requires all agents to have excellent spoken English and should be able to communicate correctly and clearly. They are particular about agents ability to converse in correct English, rate of speech, grammar and claritySoft SkillsMinExcellent Spoken English
Ability to communicate correctly and clearly
(grammatically and contextually correct) -FAILING IN GRAMMAR OR ACCENT - DO NOT HIRECETHiring Accent75%Voice Modulation80%Grammar85.00%Listening Skills85%Rate of speech75%Customer Service Focus - Ability to clearly understand the customer and empathize with him/her, ability to ask probing questions and record details, ulimately scoring high on customer experienceCustomer Service Skills85%Telephone Etiquette75%Good analytical skills.Reasoning Test85%Desired SkillsQuestioning, Reasoning and AnalyticalPsychometric TestMonthly Evaluations done by the Mgr and/or the AM and the susequent rating givenAdaptable and FlexibleSelf Discipline, Listening & PatienceCommitment and Drive for results.Assertiveness
-
Executives EXL/E/1008503
5 days ago
Pune, Maharashtra, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess Knowledge...
-
Executives EXL/E/1008503
2 months ago
pune, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...
-
Executives EXL/E/1008477
3 weeks ago
Pune, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...
-
Executives EXL/E/1008477
3 weeks ago
pune, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...
-
Executives EXL/E/1023568
2 months ago
Pune, India exl Full timeJob Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would...
-
Executives EXL/E/1023568
1 month ago
pune, India exl Full timeJob Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions...
-
Lead Assistant Manager EXL/LAM/1019134
4 weeks ago
Pune, India exl Full timeJob DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...
-
Lead Assistant Manager EXL/LAM/1019134
5 days ago
Pune, Maharashtra, India exl Full timeJob DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...
-
Lead Assistant Manager EXL/LAM/1019134
5 days ago
Pune, Maharashtra, India exl Full timeJob Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...
-
Executives EXL/E/1022490
1 month ago
Pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making initial contact with...
-
Executives EXL/E/1022490
3 weeks ago
Pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making initial contact with...
-
Executives EXL/E/1022490
3 weeks ago
pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making...
-
Executives EXL/E/1022490
1 month ago
pune, India exl Full timeJob Description – Process Executive Position Title Executive – Demand Specialist Function, Responsibility Level Operations, Executive Reports to Assistant Manager Span of Control Nil Location Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making...
-
Executives
2 months ago
Pune, India EXL Full timeExecutivesEXL/E/749227 UtilitiesPune Required Experience - 0 - 2 Years - Posted On - 04 Jul 2023 Basic Section- Number Of Positions- 5- Band- A1- Band Name- Executives- Cost Code- D003445- Campus/Non Campus- NON CAMPUS- Employment Type- Permanent- Requisition Type- New- Max CTC- 300000 - 350000 P.A- Complexity Level- Voice CEF B1 Complexity Level 2)- Work...
-
Executives EXL/E/1003793
1 month ago
Pune, India exl Full timeJob Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters 1+ chat concurrency / Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer...
-
Executives EXL/E/1003793
5 days ago
Pune, Maharashtra, India exl Full timeJob Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters 1+ chat concurrency / Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service...
-
Senior Executive EXL/SE/1008226
2 months ago
Pune, India exl Full timeJob Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers Basic Function The QCA is responsible for monitoring calls/...
-
Executives EXL/E/1036595
4 weeks ago
pune, India exl Full timeJob Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to...
-
Executives EXL/E/1036595
1 month ago
Pune, India exl Full timeJob Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to resolve...
-
Executives EXL/E/1036595
3 weeks ago
pune, India exl Full timeJob Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to...