Manager EXL/M/1013054

Job Description Role / Responsibilities: • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame...

Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role...

Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually...

Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...

Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions...

Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions would...

Job Description oles and Responsibilities  To design and implement effective people strategy for BU. Work with HR leader and functional heads to increase effectiveness of talent to achieve organizational / functional goals. To drive People Strategy in conjunction with the BU leaders and HR Lead which helps achieve the desired people...

Job Description oles and Responsibilities  To design and implement effective people strategy for BU. Work with HR leader and functional heads to increase effectiveness of talent to achieve organizational / functional goals. To drive People Strategy in conjunction with the BU leaders and HR Lead which helps achieve the desired people outcomes for...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring calls/...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

Job Description Position Title, Responsibility Level Senior Manager: Training & Quality Function Blended (Voice, Email, Chat & back office) Reports to AVP Permanent/ Temporary Permanent Span of Control N/A Location Pune, India Basic Function Develop and implement training programs...

Job Description Position Title, Responsibility Level Senior Manager: Training & Quality Function Blended (Voice, Email, Chat & back office) Reports to AVP Permanent/ Temporary Permanent Span of Control N/A Location Pune, India Basic Function Develop and implement training programs for frontline staff in a blended...

Job Description · Oversee day-to-day operations and work of lower-level staff · Ensure compliance to organizational standards, including safety standards and client or customer communications · Monitor and provide feedback to managed staff to effect improvements in organizational goals · Manage reports and personnel documents, including payroll

Job Description · Oversee day-to-day operations and work of lower-level staff · Ensure compliance to organizational standards, including safety standards and client or customer communications · Monitor and provide feedback to managed staff to effect improvements in organizational goals · Manage reports and personnel documents, including...

Job Description Basic Functions As the WFM Capacity Planner Lead, you will be responsible for overseeing the capacity planning process within our Workforce Management (WFM) department. Your role will involve analyzing historical data, forecasting future workload, and ensuring that staffing levels align with business needs to optimize operational...

Job Description Basic Functions As the WFM Capacity Planner Lead, you will be responsible for overseeing the capacity planning process within our Workforce Management (WFM) department. Your role will involve analyzing historical data, forecasting future workload, and ensuring that staffing levels align with business needs to optimize...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK insurance industry and Lloyds Of London Market Experience required Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK insurance industry and Lloyds Of London Market Experience required Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable...