Assistant Manager EXL/AM/1003013

Job Description Excellent English communication skills – written and spoken Experience in client management (handing client queries over email and voice)  Achieve team productivity and quality goals Participate in training initiatives to develop knowledge  Integrate procedural changes into daily routine Support other team members in...

Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse...

Job Description : Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role...

Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually...

Job Description Role / Responsibilities: • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring calls/...

Job Description Role / Responsibilities:• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements• Provide coaching and feedback to team members to enable them to improve their performance• Assist new hires such that they are productive on the floor in the shortest possible time...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK insurance industry and Lloyds Of London Market Experience required Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK insurance industry and Lloyds Of London Market Experience required Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK Lloyds Of London insurance industry (Post Bind, Endorsements, Slips & Credit Control/Reconciliations) Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK Lloyds Of London insurance industry (Post Bind, Endorsements, Slips & Credit Control/Reconciliations) Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching...

Job Description CUSTOMER SERVICE TEAM LEADER JOB DESCRIPTION JOB ROLE AND SUMMARY  Functions as a group leader for a customer service team responding to client demands for telephone or e-mail, micro-technical service. Answers and settles instigated problems or customer demands that are peculiar or complicated. Monitors week as well-to-day...

Job Description CUSTOMER SERVICE TEAM LEADER JOB DESCRIPTION JOB ROLE AND SUMMARY  Functions as a group leader for a customer service team responding to client demands for telephone or e-mail, micro-technical service. Answers and settles instigated problems or customer demands that are peculiar or complicated. Monitors week as well-to-day...

Job Description CUSTOMER SERVICE TEAM LEADER JOB DESCRIPTION JOB ROLE AND SUMMARY  Functions as a group leader for a customer service team responding to client demands for telephone or e-mail, micro-technical service. Answers and settles instigated problems or customer demands that are peculiar or complicated. Monitors week as well-to-day workflow...

Job Description CUSTOMER SERVICE TEAM LEADER JOB DESCRIPTION JOB ROLE AND SUMMARY  Functions as a group leader for a customer service team responding to client demands for telephone or e-mail, micro-technical service. Answers and settles instigated problems or customer demands that are peculiar or complicated. Monitors week as well-to-day workflow...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...