Executives EXL/E/982056

Job Description Position Title, Responsibility Level Advisor – Motor Claims Function Operations, Executive Reports to  Assistant Manager – Operations Permanent/ Temporary Permanent Span of Control NA Location  Noida - SEZ Basic Function This is a complexity level 3 Voice...

Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions would...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...

Job Description Ability to navigate multiple systems and applications Ability to analyze information to execute upon various tasks Ability to produce high quality outcomes in a highly productive environment. Ability to make sound judgments based on available information. Understanding of underwriting concepts, Policy administration systems...

Job Description • Attribution is the process of tagging items to help the customers search the items more effectively and in turn increases sales.  • We are seeking a seasoned Executive to join our team, focusing on Attribution, • In this role, you will be at the forefront of adding attributes for our products for a Fashion website, • In...

Job Description • Attribution is the process of tagging items to help the customers search the items more effectively and in turn increases sales. • We are seeking a seasoned Executive to join our team, focusing on Attribution, • In this role, you will be at the forefront of adding attributes for our products for a Fashion website, •...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring calls/...

Job Description Role / Responsibilities: • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame...

Job Description Data Gathering Gathers relevant information from a variety of sources and identifies the key issues. Problem Solving Generates various solutions to problems and then selects the most appropriate Business Awareness Understands the business how to implement business initiatives to maximize our competitive advantage ...

Job Description Ensure that the process transactions are processed as per Desk Top procedures.  Ensure that the assigned targets in accordance with SLA are met. Ensure that the quality of the transactions is in compliance with predefined parameters. Provide the relevant process reports on a daily basis.  Updating different details/information...

Job Description Role Responsibilities §Predominantly incoming industry dataflows for MOP which have been unable to auto process - require manual intervention/user decision to resolve§Able to work towards team targets . Good excel knowledge, self motivated, driven by efficiency and quality §Send all relevant industry flows and update internal...

Job Description Dealing with customer queries in relation to their orders, to provide best in call customer service on calls and chats Individual will be multiskilled Handling calls, Chat & Admin (Back office) queues and required to be worked as in when required... Need to be flexible with shift and WO's.

Job Description • Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited • Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks • Enquiries from international customers relating to orders not received and order tracking...

Job Description Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure. It consists of frontline professional staff who take incoming calls either from members or providers Front line staff accepts incoming calls from members or providers to determine precertification...

Job Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks Enquiries from international customers relating to orders not received and order tracking and...

Job Description Individual will be multiskilled Handling calls, emails and process Admin (Back office) queues  Dealing with customer queries regarding their payment and payment plan incase of payment defaulters Responding to customer emails, actioning queries related to payments on account, payment plan, returns etc. And working on multiple admin...

Job Description Need to support customers through web chat and outbound voice channel with accurate solutions by following the guidelines of the process. Ensure that the assigned targets are met in accordance with SLA and any other internal standards. Employee will be gauged basis these performances (AHT/Quality/NPS/Communication skills/Schedule...

Job Description Patriciate in training to develop knowledge n all systems  Integrate procedural changes in to daily routine  Achieve individual productivity and quality goal  Support other team members in meeting service expectations  Aid in the training of others as needed  Provide Quality review o ensure accuracy  Adhere to company...