Executives EXL/E/1025335

Job Description Need to support customers through web chat and outbound voice channel with accurate solutions by following the guidelines of the process. Ensure that the assigned targets are met in accordance with SLA and any other internal standards. Employee will be gauged basis these performances (AHT/Quality/NPS/Communication skills/Schedule...

Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions...

Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions would...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...

Job Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...

Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...

Job Description – Process Executive Position  Title Executive – Demand Specialist Function, Responsibility Level  Operations, Executive Reports to Assistant Manager Span of Control  Nil Location  Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making initial contact with...

Job Description – Process Executive Position  Title Executive – Demand Specialist Function, Responsibility Level  Operations, Executive Reports to Assistant Manager Span of Control  Nil Location  Pune Permanent/ Temporary Permanent Successful incumbents will be responsible for making...

Job Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters  1+ chat concurrency / Average Handle Time  Quality Assurance (Finished Product Quality ) Measurement of the customer...

Job Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters  §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to...

Job Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters  §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to resolve...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring...

Job Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence  Reports to AM / Lead AM / Manager – Quality Excellence  Permanent/ Temporary Permanent  Span of Control NA Location All EXL Service Delivery Centers Basic Function  The QCA is responsible for monitoring calls/...

Job Description Ability to navigate multiple systems and applications Ability to analyze information to execute upon various tasks Ability to produce high quality outcomes in a highly productive environment. Ability to make sound judgments based on available information. Understanding of underwriting concepts, Policy administration systems...

Job Description • Attribution is the process of tagging items to help the customers search the items more effectively and in turn increases sales.  • We are seeking a seasoned Executive to join our team, focusing on Attribution, • In this role, you will be at the forefront of adding attributes for our products for a Fashion website, • In...

Job Description • Attribution is the process of tagging items to help the customers search the items more effectively and in turn increases sales. • We are seeking a seasoned Executive to join our team, focusing on Attribution, • In this role, you will be at the forefront of adding attributes for our products for a Fashion website, •...

Job Description Primary Responsibility This role is primarily involves dealing with end customers / Engineers via Web-chat / Voice calls, to resolve queries related to the Smart metering and faults. Performance Parameters  One plus chat concurrency / Average Handle Time  Quality Assurance (Finished Product Quality ) Measurement of...

Job Description Job Role and Summary  An Email & International Executive builds emails and carry out email-testing. He or she is well aware of the products in the retail industry. He or she should be well aware of Adobe Photoshop and image editing. A. Duties and Responsibilities  Perform to accomplish and carry out departmental or...

Job Description Skill Set Matrix for Customer Care Executive – BGB Back officeSkills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsGood computer Navigation skillsComputer Proficiency test at Hiring70%- Ability to use the Desktop Computer system- Basic IT knowledge & familiarity of Operating Systems (Windows 95/98//NT) - Basic...

Job Description Skill Set Matrix for Customer Care Executive – BGB Back officeSkills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsGood computer Navigation skillsComputer Proficiency test at Hiring70%- Ability to use the Desktop Computer system- Basic IT knowledge & familiarity of Operating Systems (Windows 95/98//NT) - Basic...