Senior Manager, Account Management

3 weeks ago

Bengaluru, India Whatfix Full time

Who are we?


Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training, A, and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

What sets us apart from the rest?


With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.


With a YoY growth of 300%, we have also been recognized among the top 50 fastest-growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.


We are pleased to have an Employee rating of 4.6 on Glassdoor which speaks volumes of our work culture and our Customer obsession can be clearly seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.


“Hustle Mode ON” is something we live by.


We are looking for a Manager / Senior Manager / AD, Account Management to join our team in Bangalore who would be focused on the US market


About the Role

  • The Manager / Senior Manager / AD position is a quota-carrying position. As a key team member, you will lead our expansion efforts in a named set of existing Fortune 500 Accounts in the US market.
  • This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts and driving these opportunities to closure
  • Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success
  • You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts
  • The success of this role means working closely with our customers and generating new opportunities in our existing Fortune 500 accounts in the US market.


Responsibilities

  • Prospect within named existing accounts to generate pipeline, create opportunities and close deals
  • Consistently deliver license and recurring service revenue targets in your assigned portfolio
  • Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team
  • Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
  • Collaborate effectively with sales engineering, business development, marketing, and product teams to build a pipeline
  • Proactively identify and resolve account success blockers that may arise


Qualifications

  • 6+ years of SaaS Enterprise Sales and /or Account Management experience with large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities
  • Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and IT for Software Applications managing complex sales cycles and opening doors
  • Value-based solution selling ability and understanding of ROI and cost/benefit analysis
  • Consistent track record of over-achievement, exceeding quota, and high performance
  • Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customers.
  • Excellent communication, negotiations, and strategic thinking skills
  • Able to work independently and remotely from other members of your team
  • Ability to travel internationally as needed. Expect up to 25 to 30% of International Travel

You would be an excellent fit for our team if:

  • You are a self-motivated, high-performer who can work with minimal oversight to get the job done.
  • You’re comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early
  • You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow.
  • You are passionate about using your experience and expertise to inspire the team.


What you get to do:

  • As a trusted advisor, you will consult potential customers to understand their business objectives and Whatfix's value proposition
  • Provide consistent product value to all of your customers
  • Manage customer relationships across their entire lifecycle
  • Identify client needs & position Whatfix that sets the relationship and project for success
  • Identify opportunities to expand into an additional functional organization or business units


Please Note:


We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. In case you don't hear from us within 7 days of applying for this role, please reach out to Arpitha MB on LinkedIn


We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, colour, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status


Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Whatfix is a place where everyone can grow Please apply if this is a role that would make you excited to come to work every day.

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