Senior Account Manager

3 days ago


Bengaluru, India Karbon Business Full time

Job title – Senior Account Manager

About Karbon:


Karbon Card is a B2B payment solution for India's finance leaders, entrepreneurs, business owners and corporate executives. We serve 1500+ teams across India, including decorated companies and tech unicorns.


2019/7 - Launched and became an instant hit among Bangalore founders

2021/8 - Graduated from Y-Combinator (YC S21') among the top growth picks

2021/9 - Closed $12mn pre-A round

2022/2 - Closed $15mn A round


Key Responsibilities:

• Following up on leads and winning clients.

• Developing and implementing strategic plans to manage and grow accounts.

• Retaining clients and building strong, trusting relationships by acting as a point of contact between the Sales and Marketing team. 

• Understanding client needs and identifying new business opportunities within your portfolio with articulated feedback collection from customers

• Providing superior customer service and ensuring client satisfaction keeping competitors in mind

• Communicating and coordinating with internal teams to deliver solutions.

• Identifying opportunities for improvement and proposing new tools and processes.

• Supporting sales teams to improve their performance and reach targets with proper and continuous feedback

• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.


Qualifications:

• Bachelor's degree or master's degree in Business Management, Marketing, Communications, or related field preferred.

• 3+ years of experience with sales, or account management, preferably in a fintech and able to manage a team

• Experience managing large account portfolios.

• Strong customer service and project management skills.

• Excellent communication, strong interpersonal, and negotiation skills.

• Proficiency in Microsoft Office and CRM software.

• Highly organized and solution-oriented with high proficiency in time management

• Detail-oriented and able to prioritize with outstanding leadership quality

• Self-starter and able to work efficiently under pressure with ability to meet deadline



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