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Senior Account Manager

2 months ago

Bengaluru, India Karbon Business Full time
Job title – Senior Account Manager
About Karbon:
Karbon Card is a B2B payment solution for India's finance leaders, entrepreneurs, business owners and corporate executives. We serve 1500+ teams across India, including decorated companies and tech unicorns.
2019/7 - Launched and became an instant hit among Bangalore founders
2021/8 - Graduated from Y-Combinator (YC S21') among the top growth picks
2021/9 - Closed $12mn pre-A round
2022/2 - Closed $15mn A round
Key Responsibilities:
• Following up on leads and winning clients.
• Developing and implementing strategic plans to manage and grow accounts.
• Retaining clients and building strong, trusting relationships by acting as a point of contact between the Sales and Marketing team.
• Understanding client needs and identifying new business opportunities within your portfolio with articulated feedback collection from customers
• Providing superior customer service and ensuring client satisfaction keeping competitors in mind
• Communicating and coordinating with internal teams to deliver solutions.
• Identifying opportunities for improvement and proposing new tools and processes.
• Supporting sales teams to improve their performance and reach targets with proper and continuous feedback
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
Qualifications:
• Bachelor's degree or master's degree in Business Management, Marketing, Communications, or related field preferred.
• 3+ years of experience with sales, or account management, preferably in a fintech and able to manage a team
• Experience managing large account portfolios.
• Strong customer service and project management skills.
• Excellent communication, strong interpersonal, and negotiation skills.
• Proficiency in Microsoft Office and CRM software.
• Highly organized and solution-oriented with high proficiency in time management
• Detail-oriented and able to prioritize with outstanding leadership quality
• Self-starter and able to work efficiently under pressure with ability to meet deadline