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Senior Director

2 months ago

Bengaluru, India Cashfree Payments Full time

As the Head of Key Account Management, you will be responsible for overseeing the strategic management and growth of our key accounts. You will lead a team of account managers, drive customer satisfaction, and ensure that our key clients receive exceptional service and support. Your role will be pivotal in developing and executing strategies that enhance client retention, maximize revenue, and strengthen long-term partnerships.


Key Responsibilities:


  • Leadership & Strategy:


  • Lead, mentor, and develop a high-performing team of key account managers.
  • Develop and implement strategic plans to achieve revenue growth and client satisfaction goals.
  • Collaborate with senior management to align key account management strategies with overall company objectives.


  • Client Relationship Management:


  • Build and maintain strong relationships with C-level executives and key stakeholders at major client organizations.
  • Act as the primary point of contact for key accounts, addressing complex issues and ensuring a high level of client satisfaction.
  • Drive client engagement and retention through proactive communication, regular business reviews, and tailored solutions.


  • Revenue Growth & Performance


  • Identify and capitalize on opportunities for upselling, cross-selling, and expanding existing client relationships.
  • Develop and execute account plans to achieve revenue targets and optimize account profitability.
  • Monitor account performance metrics and implement strategies to address any areas of concern.


  • Cross-Functional Collaboration:


  • Work closely with internal teams, including Sales, Marketing, Product, and Customer Support, to ensure a cohesive approach to client management.
  • Provide feedback and insights to drive product and service improvements based on client needs and market trends.


  • Market & Industry Insight:


  • Stay informed about industry trends, competitive landscape, and emerging technologies to provide strategic recommendations and drive innovation.
  • Represent the company at industry events, conferences, and client meetings to enhance our market presence and brand reputation.


Qualifications:


  • Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA or equivalent advanced degree preferred.
  • Minimum of 14 years of experience in key account management, with a proven track record of managing large, complex accounts and driving revenue growth.
  • Extensive experience in the payment gateway or financial technology industry is highly desirable.
  • Strong leadership skills with the ability to inspire and manage a team effectively.
  • Excellent communication, negotiation, and presentation skills, with the ability to interact with senior executives and stakeholders.
  • Strategic thinker with strong analytical and problem-solving abilities.
  • Demonstrated ability to build and maintain long-term client relationships.
  • Proficiency in CRM software and account management tools.