Algotale- Implementation Associate Customer Success

3 hours ago


Bangalore, India Nexthire Full time

Profile- Implementation Associate- Customer Success Experience- 1 to 5 years  Location - Bangalore/ Mumbai Roles and Responsibilities: ● Handling end-to-end implementation of, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. ● Understanding of software architecture and configuration of the product to match customer requirements. ● Working with Master data, assisting with service requests, and troubleshooting problems with data. ● Client Interaction- Handle clients and communicate client's requirements to internal teams. ● Coordinate with respective stakeholders and provide technical assistance to clients within SLA. ● Helping customers generate reports and offering thorough expertise to customers on the product and its usage. ● Document the client's requirements and get a sign-off. ● Quality check of deliverables and conduct UAT with the client and get sign-off. ● Ensure the user's adoption post-go-live and share a regular update with the client. Requirements : ● Excellent communication skills (Written and Verbal), strong documentation skills ● Computer and mobile-savvy with moderate knowledge of MS Excel. ● Understanding of the FMCG business model. ● Willingness and eagerness to work in a high-pressure fast-growing start-up environment ● Experience in SaaS Product Onboarding and support will be an added advantage.



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