Algotale- Implementation Associate Customer Success
7 days ago
Profile- Implementation Associate- Customer Success
Experience- 1 to 5 years
Location - Bangalore/ Mumbai
Roles and Responsibilities:
● Handling end-to-end implementation of, a leading SaaS/cloud-based supply chain
automation product for the FMCG industry.
● Understanding of software architecture and configuration of the product to match customer
requirements.
● Working with Master data, assisting with service requests, and troubleshooting problems
with data.
● Client Interaction- Handle clients and communicate client's requirements to internal teams.
● Coordinate with respective stakeholders and provide technical assistance to clients within
SLA.
● Helping customers generate reports and offering thorough expertise to customers on the
product and its usage.
● Document the client's requirements and get a sign-off.
● Quality check of deliverables and conduct UAT with the client and get sign-off.
● Ensure the user's adoption post-go-live and share a regular update with the client.
Requirements :
● Excellent communication skills (Written and Verbal), strong documentation skills
● Computer and mobile-savvy with moderate knowledge of MS Excel.
● Understanding of the FMCG business model.
● Willingness and eagerness to work in a high-pressure fast-growing start-up environment
● Experience in SaaS Product Onboarding and support will be an added advantage.
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Bangalore, India Nexthire Full timeProfile- Implementation Associate- Customer Success Experience- 1 to 5 years Location - Bangalore/ Mumbai Roles and Responsibilities: ● Handling end-to-end implementation of, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. ● Understanding of software architecture and configuration of the product to match customer...
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