Retail Manager

3 weeks ago

gurgaon, India Burberry Full time
Job Purpose
To maximize the retail revenue by driving sales and elevating operating standards, minimizing cost opportunities at the regional level by building solid partnerships with regional retailers motivating and high performing teams through effective leadership and line management to retail staff
Responsibilities
Aligning with global teams to elevate ways of working at Retail and operating standards, Ensuring that all India stores are continuously updated and championing Burberry global retail best practices across all areas of the retail business
Building strong relationships with business partners to elevate Burberry Brand in the regional markets to maximize the revenue and seek opportunities to grow
Work in conjunction with other regional teams to build consistent ways of working to make the best decisions for the brand
Participate in the preparation of the financial projections for the Business Development (Lease) plan in the region to elevate retail productivity Merchandising, VM, and Operations teams
Conduct weekly meetings with the Country Manager and Store Managers to understand each store’s profile to maximum sales by driving all KPIs and sharing best practice retail initiatives across markets
Sales forecast regularly by setting sales targets for stores to improve the store KPIs
Ensure standards to acquire business development projects meet the Corporate Legal, Property, Financial, & other Governances and lead new store opening projects and store renovation as well by closely working with relevant functions
Review the effectiveness of the Talent Development Programs for retail talent including selection, transfer, and promotion, and collaborate with the Training team to develop and deliver effective training programs to upkeep shop staff’s sales/product knowledge to support retail-led growth
Responsible for the optimal sales incentive schemes and CRM development to retain/cultivate our VIP customers as a Burberry Brand Ambassador
Requirements
Bachelor’s Degree in related field a plus
10 ~ 15 years of related work experience in a consumer Retail sector, ideally gained with international specialty retailers in Luxury or retail Industry
Mobility to make frequent domestic and overseas trips
Fluent in English to communicate closely with HQ
Team management experience to lead various functions as a team
Analytical skills to improve KPIs
Negotiation skills to work with internal/external stakeholders
Experience of effective team working across multi-functional department
Effective communication skills in influencing at all levels to deliver results
Experiences
Proven track records with extensive experience in retail sales management is essential
Experience in managing retail stores and overall sales operations process and sales strategy planning
Experience in dealing with regional business partners Multi-national work exposure is preferred
Fashion apparel and accessories experience preferred
Meticulous attention to detail
Possess strong communication and interpersonal skills
Excellent analytical and problem-solving skills
Strong numerical sense and the ability to work under high-pressure
Behaviors
Team player who possesses excellent communication, interpersonal, and presentation skills to communicate effectively and strategically with internal and external teams at all levels
Strong leadership skills; able to multi-task and work independently with minimal guidance
Proactive and positive in taking initiatives, especially creating solutions for problem-solving - possess a “can-do attitude” and solutions-oriented mindset
Have a heart for people; passion and understanding of luxury industry
Professionally mature, energetic, and self-motivated person
Adaptable to multi-cultural environment and ability to walk the talk
Hands-on with the ability to roll up your sleeve, juggle multiple priorities, and achieve deadlines all the time

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