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Retail Training Manager
3 months ago
- Design and execute orientation programs for retail store teams- Conduct onboarding training sessions for new retail hires- Act as a consultant to Retail Sales Team for challenges they have on the job- Assign mentors and coaches to new sales team members- Observe how salespeople and cashiers interact with clients to identify areas of improvement- Determine training needs both for individuals and teams- Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)- Advise salespeople how to upsell products and services- Apply various sales training techniques (e.g. gamification, case studies and group activities)- Maintain updated records of training curriculum and material- Coordinate with stakeholders to ensure seamless training across all retail stores- Conduct rewards and recognition programs to motivate the Retail store team
Desired Candidate Profile
- Work experience as a Retail Trainer, Sales Trainer or similar role- Experience in retail/hospitality industry- Availability to travel and visit our retail stores, as needed- Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms- Excellent presentation skills- Ability to motivate employees to achieve sales quotas- BSc degree in Education, Human Resources or relevant field- Additional certification in training is a plus- Excellent communication (English & Hindi) and negotiation skills- Proficient in handling social media and other marketing channels- Should be able to manage escalations and queries- Excellent time management skills- Should have good work ethics and calm attitude
