Training Manager

4 weeks ago

Vizag, India Pema Wellness Retreat Full time
DUTIES AND RESPONSIBILITIES:

Develop a comprehensive training strategy that aligns with the resort’s goals, service standards, and wellness philosophy.Create and update training materials, manuals, and resources tailored to various departments including Front Office, Housekeeping, Food and Beverage, and Wellness Services.Ensure training programs address both operational needs and personal development goals.Conduct regular training needs assessments through surveys, interviews, and performance evaluations to identify skill gaps and areas for improvement.Collaborate with department heads and senior management to understand specific training requirements and challenges.Conduct engaging and interactive training sessions, workshops, and seminars for both new hires and existing staff.Utilize a variety of training methods and technologies, including e-learning, simulations, role-playing, and hands-on practice.Foster a positive and supportive learning environment that encourages participation and knowledge retention.Assess the effectiveness of training programs through feedback, quizzes, and performance metrics to gauge employee comprehension and application.Analyze training outcomes and implement improvements based on feedback and changing business needs.Stay updated with industry trends and best practices to continually enhance training content and methods.Ensure that all training programs comply with relevant legal, regulatory, and resort-specific standards and guidelines.Monitor adherence to training protocols and maintain consistent quality across all training initiatives.Provide ongoing coaching and support to employees to help them apply training concepts in their roles and achieve career development goals.Address individual training needs and performance issues with personalized guidance and action plans.Maintain detailed records of training activities, including attendance, progress reports, and evaluations.Prepare and present regular reports on training metrics, outcomes, and initiatives to senior management.Work closely with department managers to align training objectives with operational goals and enhance cross-departmental collaboration.Communicate effectively with all levels of staff to promote training programs and encourage participation.

DESIRED PROFILE:

Bachelor’s Degree in Hospitality Management or tourism management field.Demonstrated experience in designing and implementing training programs and evaluating their effectiveness.Strong understanding of adult learning principles, instructional design, and various training methodologies.Excellent verbal and written communication skills, with the ability to engage and motivate diverse audiences.Behavior and personal appearance will always be geared to the objective of being an example to all other staff within the resort.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with Learning Management Systems (LMS) and e-learning tools.Should strive to use a polite language and well-groomed behavior in relation with the resort guests, colleagues and staff.Strong sense of responsibility and a professional presentationShould be flexible and adaptable to different changes and have good decision making skills.Experience in hospitality, naturopathy, wellness resorts will be added advantage.

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