Sr. Executive-Housekeeping

4 weeks ago

Jammu, India G S Malls Full time

Duties & Responsibilities

Shift Incharge:-

  • Supporting in allocation the shift to the Supervisor, Houseman and Lady Attendant as per the duty roaster and handling the maintenance and cleaning standard.
  • Checking the cleanliness and maintenance of the mall.
  • Taking Care of the maintenance of the machine and inform to Manager regarding issues, if any.

Team Handling-

  • Lead and motivate the team on a daily basis to assist in the maintaining the cleaning standards.
  • Will ensure the department runs smoothly and efficiently all day, every day, and our guests are well looked after.
  • In absence of Dy. Manager, he takes care of plan and co-ordinate the activities of Housekeeping Supervisors and their staff.
    Ensure all the team understand and are working to all health & safety, fire and security policies.
  • Helping in provide guidance, support, direction, coaching and correcting, to departmental employees by ensuring guest satisfaction; dealing with complaints, requests etc.
  • To conduct shift wise briefing; and assign daily duties to all housekeeping personnel.

Quality Control:
- Checking quality control and daily operations of Housekeeping department by monitoring schedule, check list and hands-on visual inspection of the Mall and enforcing Housekeeping staff to follow control measures and request feedback.
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.

Training :-

  • In absence of Manager, giving brief training of outsourced staff & Internal staff including their grooming and how to use machines.
  • Daily check-up that correct methods are used in the cleaning process and machines are used as per the ISO Standards.

Record Keeping:-

  • Maintaining the record of lost and found & inform to Security department regarding this. Preparing the Monthly and Weekly Report.
  • Maintaining the Uniform record and its maintenance.

Store Maintenance:-

  • Maintaining proper record of the Chemical stock, Machine equipment (Depreciation) & other HK related items.

Bill Processing:-

  • Assisting his Manager for preparation of all outsourced and in-house bills of Housekeeping department.
  • Processing all the bills (signed by Unit Head) to HR after verifying all the bills.

SOP Implementation and Training Module:-

  • Preparing and maintaining the SOPs module and running the Housekeeping operations as per the SOP.
  • Providing the training to the down line staff and briefing them the policies and working process.

Guest Relationship:-

  • Establish a rapport with tenants and guests by conducting regular checks, addressing complaints or questions and providing direction;
  • Being proactive in communication through frequent telephoning, and written communication; following through with all transactions.

Maintaining Basic Hygiene;

  • Checking of all floors, public area, washrooms, cinema area are serviced and cleaned daily.
  • Assisting to Manager Housekeeping for co-coordinating inspection or inspect assigned areas to ensure standards are met.
  • To ensure that the mall, multiplexes and office area are checked regularly for repairs and refurbishing, and ensure appropriate maintenance.

Maintain a high degree of "floor presence" to observe the housekeeping operations and to provide appropriate feedback and coaching to team members

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