District Manager Distribution

4 weeks ago

Vadodara, India Kotak Life Insurance Full time

Role and Responsibilities

  1. Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews).
  2. Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark.
  3. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score.
  4. Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Quality CoE, Operations Leaders, Operations teams, etc.)
  5. Serve as the subject matter expert for quality management systems including the call monitoring and document management systems.
  6. Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts.
  7. Host and conduct internal/external calibration calls with various audiences (e.g. Quality Analysts, Operations leaders).
  8. Actively measure, monitor, trend and report quality metrics to identify potential quality concerns.
  9. Prepare quality related reports on a designated frequency for operations team, CoE leadership, quality committee as required.
  10. Participate in stakeholder meetings to represent the quality function for the site managed.
  11. Experience as Call Centre agent handling customer and also experience in Call audits
  12. Keeping oneself updated with latest product/process by monthly self-call taking activity

Preferred Skills

  1. Good listening skills
  2. Maintains a high level of professionalism
  3. Skilled in conflict management
  4. Ability to confidently facilitate team discussion on quality/COPC parameters
  5. Experience in coaching and leading employees
  6. Understanding and practical experience in effective coaching techniques
  7. Ability to continually support employees through individual development plans
  8. Time management, organizational talent and presentation skills
  9. Ability to deal with constant change positively and maintain high motivation
  10. Drives team engagement and actions through internal survey results and insights
  11. Help associates understand the performance bar and supports them to reach it
  12. Good listening and conversation skills
  13. Ability to confidently facilitate team discussion on quality/Weekly/ Monthly meets on parameters

  • District Sales Executive

    4 weeks ago

    Vadodara, India Expeditors Full time

    Company Description We take care of our employees, and they take care of our customers Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership,...

  • District Sales Executive

    2 weeks ago

    Vadodara, Gujarat, India Expeditors Full time ₹ 48,00,000 - ₹ 72,00,000 per year

    Company DescriptionWe take care of our employees, and they take care of our customersBecome a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and...

  • General Manager Spare parts Distribution

    3 weeks ago

    Vadodara, India Dada Motors - Bajaj Full time

    Position: General Manager, Spare Parts DistributionDepartment: Spare DistributionProduct Line: BajajLocation: LudhianaReporting to: MDObjectiveTo lead and manage the overall spare parts distribution network comprising STUs, Parts Dealers, Distributors, and Retailers. The GM will be responsible for ensuring timely parts availability, optimizing distribution...

  • Zonal Head

    2 days ago

    Vadodara, India Zopper Full time

    About Zopper Zopper is a series D-funded startup in the insurtech space. We enable large B2C businesses to offer insurance to their customers. We do this by fusing insurance and technology seamlessly to provide end-to-end solutions to our Business partners. Based on the need of Business Partner, we create the Product i.e. customised insurance plans by...

  • Zonal Head

    2 days ago

    Vadodara, India Zopper Full time

    About ZopperZopper is a series D-funded startup in the insurtech space. We enable large B2C businesses to offer insurance to their customers. We do this by fusing insurance and technology seamlessly to provide end-to-end solutions to our Business partners. Based on the need of Business Partner, we create the Product i.e. customised insurance plans by...

  • Sales & Distribution - Executive

    4 days ago

    Vadodara, Gujarat, India Novumgen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview:We are seeking a motivated and detail-oriented professional to join our Sales team in the Sales & Distribution Support function.This role extends beyond traditional sales responsibilities and offers exposure to both strategic and operational aspects of business development. The selected candidate will work closely with cross-functional teams...

  • Relationship Manager

    4 weeks ago

    Vadodara, India Va Financial Products Distribution Full time

    Responsibilities: * Manage client relationships through financial products sales & service * Acquire new clients with focus on wealth management & mutual funds * Oversee portfolio management & investment advisory services Travel allowanceSales incentivesMobile bill reimbursementsGratuityProvident fundMaternity leavesPaternity leavesJob/soft skill training

  • Store Manager

    5 days ago

    Vadodara, India Adidas Full time

    By continuing to use and navigate this website you are agreeing to the use of cookies Accept Close Press Tab to Move to Skip to Content Link Search by Keyword Search by Location Search by Keyword Search by Location Loading Team Location Type Grade Create Alert x Select how often in days to receive an alert Start Please wait Store Manager Role - Store Manager...

  • Deputy Manager – R&d, Final Distribution Products

    2 weeks ago

    Vadodara, Gujarat, India Schneider Electric Full time

    About Lauritz Knudsen Electrical and Automation Lauritz Knudsen Electrical and Automation A unit of Schneider Electric India Pvt Ltd is a pioneering electrical and automation brand with a rich legacy of over 70 years in India We offer comprehensive portfolio of low-voltage switchgear medium-voltage switchgear automation solutions software and services...

  • Construction Manager

    1 week ago

    Vadodara, Gujarat, India Dave Construction & Engg. Co. Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Must have experience into Industrial Building Projects.Implement and enforce safety policies and procedures to ensure a safe working environment.Conduct regular safety meetings and inspections.Address any safety concerns or incidents promptly and in accordance with regulatory requirements. Ensure all work is performed to industry standards and meets quality...