Lead - Regional Demand Generation

2 weeks ago

Bengaluru, India Tata Tele Business Services Full time

Job Description
Job responsibility
Responsible for Usage monitoring and enhancement -

  • Deep Understanding of call center operations (Process Designs; Directions to staff on what to do and how to improve)
  • Maturity to manage multiple processes and Telecalling set up;
  • Ability to manage the complaints and request of low Revenue base and close looping with varied stakeholders;
  • Proactively Anticipate the potential gaps and concerns and intervene in timely manner to bridge gaps;
  • Works closely with Usage Lead to get the campaigns executed in timely manner;
  • Manages Vendor and leverages vendor to bring value to UnR function.
  • Share Reports/Dashboards on all processes handled in timely manner.

Span of control:
National

No. of reports (direct & indirect)- if any NA

Key Customer
External Customers

Internal Product & Marketing, Sales, CSO, Finance, HR, Technology etc.

Necessary Preferred
Skills

  • Knowledge of Call Center Ops
  • Business understanding
  • Customer management
  • Project management
  • Networking and persuasion skills
  • Market knowledge

Telecom experience

Qualification
BE+MBA Preferably top institutes

Overall Work Experience
6 - 8 years of relevant experience in telecom industry

Behavioural Attributes

  • Drive for Innovation
  • Result oriented
  • Customer Focus

About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead
We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

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