Revenue Specialist

4 days ago

Coimbatore, India Vserve Ebusiness Solutions Full time

Company Description

VServe e-Business Solution is a leading provider of e-Commerce solutions for online stores with over 15+ years of experience. They offer affordable services in product catalog management, shopping cart solutions, online store development, eMarketplace, SEO, digital marketing, content development, and data management to clients worldwide.


Role Description

This is a full-time on-site role for a Revenue Specialist in Coimbatore. The Revenue Specialist will be responsible for revenue cycle management tasks related to analytical skills, finance, communication, and accounting within the e-Commerce sector.


 Order Approval. Orders must be reviewed and ensure accounts are up to date before

allowing orders to be processed. Orders over the credit limit will be sent to the credit

manager for review and approval of the credit limit.


 Payment Postings and Reconciliations. Post payments to customers from all bank accounts,

reconciles with posted bank transactions, works with the AP department to have refunds

issued when needed, and contacts customers with duplicate payments.


 Cash Application. Accepts payments for customers who request payments through cases,

phone calls or emails for processing. Apply payments to customer invoices per customer

remittance.


 Account Reconciliation. Prepares and records financial transactions for assigned accounts to

accumulate and record accurate and timely financial history. Ensures daily deposit

reconciliation; maintains daily, monthly reporting for audit purposes. Reconciles daily

deposit totals, review, and correct discrepancies. Responsible for cash balancing and

reconciliation of bank deposits and communication between internal and external

customers. Write off FX fees, and slight differences on accounts.


 Research and Resolution . Researches and accurately distributes payments with no apparent

invoice number, or date-of-service. Research and determine the correct claim for the

payment if there is a valid date of invoice and accurately apply payment to correct invoice.


 Ensures Compliance. Research compliance with customers through online portals, work with

the warehouse team to dispute issues. Create customers credit memo in relation to

deductions that are on payment, create debit memo to reverse paybacks disputed and paid

back to the company. Review and understand customers' contracts and understand if the

credits that customers are taking are indeed valid.


 Systems Capability. Manage cases in Salesforce, understand how to review customer

accounts and orders in the system. Understand how to review and pull copies of statements

in Great Plains, understand how to pull copies of invoices, and credits/returns for customers.

Manage accounting, collection, and personal inbox emails from internal and external

customers.


 Collections. Review past due customers, send out customers statements. Making outbound

collection calls in a professional manner while keeping and improving customer relations.

  • Taking inbound calls from customer calls in relation to their account.

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