Revenue Specialist

4 days ago

Coimbatore, India Vserve Ebusiness Solutions Full time
Company DescriptionVServe e-Business Solution is a leading provider of e-Commerce solutions for online stores with over 15+ years of experience. They offer affordable services in product catalog management, shopping cart solutions, online store development, eMarketplace, SEO, digital marketing, content development, and data management to clients worldwide.

Role DescriptionThis is a full-time on-site role for a Revenue Specialist in Coimbatore. The Revenue Specialist will be responsible for revenue cycle management tasks related to analytical skills, finance, communication, and accounting within the e-Commerce sector.

 Order Approval.

Orders must be reviewed and ensure accounts are up to date beforeallowing orders to be processed. Orders over the credit limit will be sent to the creditmanager for review and approval of the credit limit.

 Payment Postings and Reconciliations.

Post payments to customers from all bank accounts,reconciles with posted bank transactions, works with the AP department to have refundsissued when needed, and contacts customers with duplicate payments.

 Cash Application.

Accepts payments for customers who request payments through cases,phone calls or emails for processing. Apply payments to customer invoices per customerremittance.

 Account Reconciliation.

Prepares and records financial transactions for assigned accounts toaccumulate and record accurate and timely financial history. Ensures daily depositreconciliation; maintains daily, monthly reporting for audit purposes. Reconciles dailydeposit totals, review, and correct discrepancies. Responsible for cash balancing andreconciliation of bank deposits and communication between internal and externalcustomers. Write off FX fees, and slight differences on accounts.

 Research and Resolution . Researches and accurately distributes payments with no apparentinvoice number, or date-of-service. Research and determine the correct claim for thepayment if there is a valid date of invoice and accurately apply payment to correct invoice.

 Ensures Compliance.

Research compliance with customers through online portals, work withthe warehouse team to dispute issues. Create customers credit memo in relation todeductions that are on payment, create debit memo to reverse paybacks disputed and paidback to the company. Review and understand customers' contracts and understand if thecredits that customers are taking are indeed valid.

 Systems Capability.

Manage cases in Salesforce, understand how to review customeraccounts and orders in the system. Understand how to review and pull copies of statementsin Great Plains, understand how to pull copies of invoices, and credits/returns for customers.Manage accounting, collection, and personal inbox emails from internal and externalcustomers.

 Collections.

Review past due customers, send out customers statements. Making outboundcollection calls in a professional manner while keeping and improving customer relations.Taking inbound calls from customer calls in relation to their account.

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