Revenue specialist

1 month ago

Coimbatore, India Vserve Ebusiness Solutions Full time
Company Description
VServe e-Business Solution is a leading provider of e-Commerce solutions for online stores with over 15+ years of experience. They offer affordable services in product catalog management, shopping cart solutions, online store development, e Marketplace, SEO, digital marketing, content development, and data management to clients worldwide.
Role Description
This is a full-time on-site role for a Revenue Specialist in Coimbatore. The Revenue Specialist will be responsible for revenue cycle management tasks related to analytical skills, finance, communication, and accounting within the e-Commerce sector.
 Order Approval. Orders must be reviewed and ensure accounts are up to date before
allowing orders to be processed. Orders over the credit limit will be sent to the credit
manager for review and approval of the credit limit.
 Payment Postings and Reconciliations. Post payments to customers from all bank accounts,
reconciles with posted bank transactions, works with the AP department to have refunds
issued when needed, and contacts customers with duplicate payments.
 Cash Application. Accepts payments for customers who request payments through cases,
phone calls or emails for processing. Apply payments to customer invoices per customer
remittance.
 Account Reconciliation. Prepares and records financial transactions for assigned accounts to
accumulate and record accurate and timely financial history. Ensures daily deposit
reconciliation; maintains daily, monthly reporting for audit purposes. Reconciles daily
deposit totals, review, and correct discrepancies. Responsible for cash balancing and
reconciliation of bank deposits and communication between internal and external
customers. Write off FX fees, and slight differences on accounts.
 Research and Resolution. Researches and accurately distributes payments with no apparent
invoice number, or date-of-service. Research and determine the correct claim for the
payment if there is a valid date of invoice and accurately apply payment to correct invoice.
 Ensures Compliance. Research compliance with customers through online portals, work with
the warehouse team to dispute issues. Create customers credit memo in relation to
deductions that are on payment, create debit memo to reverse paybacks disputed and paid
back to the company. Review and understand customers' contracts and understand if the
credits that customers are taking are indeed valid.
 Systems Capability. Manage cases in Salesforce, understand how to review customer
accounts and orders in the system. Understand how to review and pull copies of statements
in Great Plains, understand how to pull copies of invoices, and credits/returns for customers.
Manage accounting, collection, and personal inbox emails from internal and external
customers.
 Collections. Review past due customers, send out customers statements. Making outbound
collection calls in a professional manner while keeping and improving customer relations.
Taking inbound calls from customer calls in relation to their account.

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