AWS Technical Support Specialist- US Shift
1 month ago
Canibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process.
Answering their first critical question, can I build this on this plot of land within minutes instead of weeks
We are an ultra-fast growing SaaS start-up, backed by the largest hedge fund in Australia, with a rapidly growing subscriber user base from around the world including Australia, NZ, Canada, and the United States.
Position Overview -
We are seeking an experienced AWS Technical support specialist to join our team willing to work in USA/Australia working hours. The ideal candidate should have 5-8 years of hands-on experience in AWS CloudWatch, including log analysis, and SQL database management, preferably in SaaS applications. Proficiency in CRM tools and exposure to application production support tasks are essential. As a key member of our team, you will be responsible for managing AWS infrastructure, optimizing performance, and providing support for critical applications.
Responsibilities -
- Manage AWS infrastructure, including setting up and monitoring CloudWatch alarms, metrics, and log analysis.
- Ensure the availability, scalability, and performance of SQL databases in SaaS environments.
- Utilize CRM tools to streamline customer interactions and improve business processes.
- Provide production support for applications, troubleshoot issues, and implement solutions.
- Collaborate with cross-functional teams to optimize cloud-based solutions and enhance system performance.
Requirements
- Bachelor's degree preferably in Computer Science, Information Technology, or related field.
- 5-8 years of experience in AWS CloudWatch, including log analysis, SQL database management, and CRM tools, preferably in SaaS applications.
- Strong understanding of cloud computing principles and best practices.
- Proficiency in scripting languages such as Python or Shell scripting.
- Excellent problem-solving and communication skills.
- AWS certification is a plus.
- Familiarity with ticketing systems such as HS, Jira.
- Customer-focused attitude with a commitment to delivering high-quality support services.
- Willing to work in US Shift (9:30PM to 6:30AM IST) or AU shift (6:30AM to 3:30PM IST)
Preferred other skills-
- Certification in ITIL or relevant IT service management frameworks.
- Experience working with cloud platforms such as AWS (CloudWatch).
Benefits
- Competitive salary package
- Full-time remote work
- Opportunities for career growth
- A dynamic work environment
- Employee Centric
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