Technical Support Specialist
3 days ago
We are looking for a talented Tech Support Specialist to provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, diagnosing problems, and resolving them efficiently.
Responsibilities:
- Provide first-line technical support via phone, email, and chat.
- Troubleshoot and diagnose a wide range of technical issues.
- Follow established procedures to resolve customer issues promptly.
- Document technical problems and solutions for future reference.
- Escalate complex issues to senior technicians when necessary.
- Maintain a positive and professional demeanor with customers.
- Stay up-to-date on the latest technology trends and products.
Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related field (preferred).
- Minimum 2+ years of experience in technical support.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in computer hardware and software.
- Ability to work independently and as part of a team.
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