![Canibuild Au Pty Ltd](https://media.trabajo.org/img/noimg.jpg)
Technical Application Support Specialist
1 week ago
Canibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process.
Answering their first critical question, can I build this on this plot of land within minutes instead of weeks
We are an ultra-fast growing SaaS start-up, backed by the largest hedge fund in Australia, with a rapidly growing subscriber user base from around the world including Australia, NZ, Canada, and the United States.
Position Overview -
Skilled and self-motivated Application Support Specialist.
Strong background in support functions and hands-on experience in handling technical requirements, including debugging logs, database (SQL), configuration checks, and more.
This role will be responsible for providing technical support to our clients, troubleshooting issues, finding root cause of the issue (RCA) and ensuring the smooth operation of our applications.
Responsibilities -
Provide technical support to clients via email, HS Live Chat, HS ticketing system.
Pro-active approach handling support tasks
Proficiency in canibuild application functionality and features/components
Troubleshoot and resolve application basic/medium issues by debugging logs, database, configuration checks etc.
Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Perform root cause analysis for recurring issues and implement preventive measures.
Assist in the development and maintenance of support documentation and knowledge base articles.
Requirements
- Bachelor's degree preferably in Computer Science, Information Technology, or related field.
- 6 years plus experience in application support roles, preferably in a SaaS environment.
- Strong technical skills with hands-on experience in debugging logs, database queries (SQL, configuration checks and other similar tasks.
- Familiarity with ticketing systems such as HS, Jira.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and collaborate effectively in a team environment.
- Strong problem-solving and analytical skills
- Customer-focused attitude with a commitment to delivering high-quality support services.
Preferred other skills-
- Certification in ITIL or relevant IT service management frameworks.
- Experience working with cloud platforms such as AWS (Cloudwatch).
Benefits
- Competitive salary package
- Full-time remote work
- Opportunities for career growth
- A dynamic work environment
- Employee Centric
-
Technical Support Specialist
1 week ago
India Cortex Consulting Pvt. Ltd. Full timeTechnical Support Specialist (DICOM/PACS)About the Job Title:Are you an expert in troubleshooting DICOM and PACS systems? We are looking for a Technical Support Specialist with 5 to 10 years of experience in providing technical support for these technologies.Job Description:Position Overview: We are seeking an experienced Technical Support Specialist with...
-
Application Support Specialist
16 hours ago
india Developer Studio Full timeJob Description: The Application Support Specialist is responsible for providing technical support and troubleshooting for enterprise-level software applications. This role involves working closely with end-users, development teams, and other IT professionals to resolve issues, optimize performance, and ensure the smooth operation of business-critical...
-
Application Support Specialist
8 hours ago
India Developer Studio Full timeJob Description:The Application Support Specialist is responsible for providing technical support and troubleshooting for enterprise-level software applications. This role involves working closely with end-users, development teams, and other IT professionals to resolve issues, optimize performance, and ensure the smooth operation of business-critical...
-
Technical Support Specialist
3 days ago
India CareerXperts Consulting Full timeWe are looking for a talented Tech Support Specialist to provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, diagnosing problems, and resolving them efficiently.Responsibilities:Provide first-line technical support via phone, email, and chat.Troubleshoot and diagnose a wide range of technical...
-
Technical Support Specialist
1 day ago
india CareerXperts Consulting Full timeWe are looking for a talented Tech Support Specialist to provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, diagnosing problems, and resolving them efficiently. Responsibilities: Provide first-line technical support via phone, email, and chat. Troubleshoot and diagnose a wide range of...
-
Application Specialist
16 hours ago
india Developer Studio Full timeJob Description: The Application Specialist in an IT company is responsible for the implementation, support, and optimization of software applications to meet the needs of the organization. This role involves collaborating with various departments to ensure applications function efficiently and effectively, providing technical support, and contributing to...
-
Application Specialist
8 hours ago
India Developer Studio Full timeJob Description:The Application Specialist in an IT company is responsible for the implementation, support, and optimization of software applications to meet the needs of the organization. This role involves collaborating with various departments to ensure applications function efficiently and effectively, providing technical support, and contributing to the...
-
Technical Support Specialist
15 hours ago
india ACR Globe Full timeJob Description Job Summary: Our Client, Onekobo Technologies, is seeking a dedicated and knowledgeable Technical Support Specialist to join our support team. The ideal candidate will be responsible for providing technical assistance to our clients and ensuring the resolution of their issues in a timely and efficient manner. This role involves close...
-
Technical Support Specialist
4 weeks ago
india EMAPTA Full timeJob Description Spark Your Career in Electronics! Join Our Client’s Circuit of Innovation Today For nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...
-
Technical Support Specialist
3 weeks ago
india EMAPTA Full timeJob Description Spark Your Career in Electronics! Join Our Client’s Circuit of Innovation Today For nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...
-
Technical Support Specialist
4 weeks ago
india EMAPTA Full timeJob Description Spark Your Career in Electronics! Join Our Client’s Circuit of Innovation Today For nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...
-
Technical Support Specialist
1 week ago
India EMAPTA Full timeJob Description Spark Your Career in Electronics Join Our Client's Circuit of Innovation Today For nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...
-
Peoplesoft Application Support
2 weeks ago
India Sierra-Cedar Full time**Position **:PeopleSoft Application Support** **Experience : 4+ Years** **Location : Hyderabad** **Responsibilities**: The PeopleSoft Application Support Specialist is responsible for taking care of Application Support operations activities within Cloud Managed Services to support multiple clients hosted by Cloud Managed Services. The work includes...
-
IT Support Specialist
1 week ago
India Agensi Pekerjaan BTC Sdn Bhd Full timeJob Description Open Position: IT Support Specialist (Legal Firm) A Legal Firm company is currently hiring IT Support Specialist to join them in their Kuala Lumpur office.Key responsibilities include: • Holds Bachelor's degree in Information Technology is preferred.• Troubleshoots, diagnoses problems, implements corrective action procedures in other...
-
Technical support
1 month ago
india Xavier Electronics Full timeJob Description IT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, working as a...
-
Technical Specialist
1 week ago
india Monza Careers Full timeRole Description This is a contract role for a Technical Specialist. The Technical Specialist will be responsible for troubleshooting, providing technical support, and delivering excellent customer service. The role also requires strong analytical skills to identify and resolve complex technical issues. This is an on-site role located in San Francisco, CA....
-
Technical Specialist
1 week ago
India Monza Careers Full timeRole DescriptionThis is a contract role for a Technical Specialist. The Technical Specialist will be responsible for troubleshooting, providing technical support, and delivering excellent customer service. The role also requires strong analytical skills to identify and resolve complex technical issues. This is an on-site role located in San Francisco,...
-
Technical support
1 week ago
India Xavier Electronics Full timeJob Description IT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, working as a...
-
Data and Application Testing Specialist
1 week ago
india Novalink Solutions LLC Full timeJob Description This Product Specialist 2/Data Specialist position is part of the Health Inspection Program (HIP) within the Maine Center for Disease Control and Prevention, reporting to the Program Manager for HIP. This position will work collaboratively with the Office of Information Technology (also known as MaineIT) to ensure data and systems supports...
-
Talent Acquisition Specialist
3 weeks ago
india Uni Application Portal (UAP) Full timeJob Title: Talent Acquisition Specialist Location: Delhi, India Organisation: Uni Application Portal (UAP) Overview: UAP is searching for a skilled and driven Talent Acquisition Specialist to join our team. This role is crucial in attracting and recruiting top talent to support our international student recruitment efforts in the higher education...