Technical Support Specialist

7 days ago


India Cortex Consulting Pvt. Ltd. Full time
Technical Support Specialist (DICOM/PACS)

About the Job Title:
Are you an expert in troubleshooting DICOM and PACS systems? We are looking for a Technical Support Specialist with 5 to 10 years of experience in providing technical support for these technologies.



Job Description:
  • Position Overview: We are seeking an experienced Technical Support Specialist with expertise in troubleshooting DICOM and PACS systems.
  • Key Responsibilities:
  • Troubleshooting: Provide expert-level technical support and troubleshooting assistance to customers facing issues with DICOM and PACS systems.
  • Issue Diagnosis: Diagnose and determine root causes of technical issues reported by customers.
  • Issue Resolution: Develop and implement effective solutions to ensure the smooth operation of DICOM and PACS systems.
  • Customer Interaction: Interact with customers to understand their technical problems and offer solutions via phone, email, or remote support tools.
  • Documentation: Maintain accurate records of customer interactions, troubleshooting steps, and resolutions for future reference.
  • Escalation: Escalate complex technical issues to senior support personnel or engineering teams for resolution.
  • Training: Provide training to customers on using DICOM and PACS systems effectively and troubleshooting common issues.
  • Continuous Improvement: Identify recurring technical issues and collaborate with the product development team to implement enhancements.
  • Collaboration: Work with internal teams to address customer feedback and improve product quality.
  • Key Skills:
  • 5 to 10 years of technical support experience with focus on DICOM and PACS systems.
  • In-depth knowledge of DICOM standards, protocols, communication protocols, and network services.
  • Proficiency in troubleshooting PACS-related issues like image storage, retrieval, viewing, and integration.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently in a fast-paced environment.
  • Familiarity with ticketing systems, remote support tools, and knowledge base platforms.
  • Commitment to continuous learning and staying updated on DICOM and PACS technologies.


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