Technical Specialist

5 months ago

India Seclore Full time

WHO ARE WE?


We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations

- we guard every kind of confidential information.


HOW DO WE DO IT?


Seclore’s patent-granted, award-winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats.


2Bn Documents | 3.5 Mn Users | 470+ Enterprises | 29 Countries


THE ROLE


Technical Specialist - L2 Support

Location: Mumbai (Remote)

Experience: 6 to 8 years

Working Hours: Permanent Night Shift (10 PM to 7 AM) IST


About Seclore

At Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees.

This position is for individuals with exp in Product Support, great customer relationship skills while working in a super-agile environment. Seclore is a place where innovation is

nurtured. We continuously push the boundaries of innovation and find new ways to add value to customers and stakeholders. We are proud to be recognized as "Great Place to Work" for last 4 consecutive years.


JOB DUTIES AND RESPONSIBILITIES:

•Providing advanced technical support to Enterprise customers and partners of Seclore.

•Work on complex cases being escalated from L1 team and resolve those issues.

•Clearly communicate the root cause, short-term / long-term fixes, and resolution to internal and external stakeholders.

•Should be able to manage customer escalation or internal stakeholders.

•Maintain the reliability and performance of our software products, ensuring customer satisfaction, and contributing to the continuous improvement of our support processes and product features

•Also act as a consultant for cases being handled by L1 team provide expertise on product, infra related issues for quicker resolution.

•Achieves understanding of Seclore products and gains expertise

•Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments

•Attempts to provide resolutions on the first interaction with customers

•Handles multiple cases at the same time with varying degrees of severity

•Effectively communicates procedural and technical issues to internal and external customers/stakeholders

•Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers/internal stakeholders.

•Assesses the need to engage or escalate to the required resources to handle complex issues/situations

•Research on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed

•Participates in the new product releases to ensure information and training requirements are met to start supporting the new release

•Engages in ongoing training and function/organization development, Develop and maintain comprehensive technical documentation and troubleshooting guides.

•Conduct technical training for internal team, customer or partner.

•Works towards becoming an SME on a product area and go to guy for an underlying related technology

•Works in a team with assorted expertise

•Should be able to work in global support including weekends.

•Mentors and assist new technical support engineer and peers to develop skills

•Multitasks and works well in a fast-paced environment

•Identify opportunities to improve support tools and processes, including automation to enhance efficiency.

•Provide feedback to L1 support teams to enhance their troubleshooting capabilities

•Identify and analyze recurring issues, and work with the Product Team to implement permanent solutions.


QUALIFICATIONS:

Hands on experience across the following core technologies

a)Operating systems – Windows Server/Windows Client / Linux, MAC OS

b)Expert Level understanding of Windows / Linux Server Concepts

c)Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark

d)Antivirus Software's.

e)Webserver /Application Servers – Apache, Tomcat, Nginx, Elastic Search, Docker,Kubernets

f)Infrastructure technologies – SharePoint, strong networking principles, Microsoft office, Teams.

g)Virtualization Technologies – VMware / Hyper-V

h)Remote Deployment Tools like LANDesk, SCCM and other IT landscape Relational DB principles and methodologies – MS-SQL, Oracle

i)Knowledge of computer security procedures and protocol


EXPERIENCE:

•6 to 8 years of experience in product support role.

•Managed Customers from regions such as NA, EU, AMEA

•Exposed to working shifts in nights

•Current job includes exposure to CRM tool

•Exposure to severity-based models would be preferable

•Exposure to Enterprise/Corporate customers preferable

•Required: Bachelor’s Degree or Diploma in engineering

•Preferred: Industry Certifications like MCSE, MCP, RHEL Certifications, CCNA.

  • Technical Support Specialist

    2 weeks ago

    India Artos Software Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Artos Software. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have the best possible experience with our products.Key Responsibilities:- Provide...

  • Salesforce Technical Specialist

    2 days ago

    India System Soft Technologies Full time

    Key Responsibilities: Salesforce Technical Specialist We are seeking a skilled Salesforce Technical Specialist to join our dynamic teams. The ideal candidate will have extensive experience in Salesforce development and a solid understanding of technical practices.Qualifications:Minimum of 4 years of experience in Salesforce development and technical...

  • Technical Support Specialist

    2 weeks ago

    India Artos Software Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Artos Software. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have the best possible experience with our products.Key ResponsibilitiesProvide technical support to customers via email,...

  • Senior Technical Specialist

    1 day ago

    india HCLTech Full time

    JD For Senior Technical Specialist Job Title: Electrical Technical Specialist Location: Hyderabad - WFO Job Type: Permanent Job Overview: We have created a role for Electrical Technical Specialist, with a passion for Hardware Engineering and Product design. Our solutions are bridging the gap between medical industry innovation and industry specific...

  • Technical Support Specialist

    3 weeks ago

    India SAI Full time

    SAI is a cutting-edge technology company that leverages machine vision AI to prevent theft, recapture lost sales, and enhance operational effectiveness for retailers. We are seeking a skilled Help Desk Support Specialist to join our team.The ideal candidate will possess strong technical support, troubleshooting, and help desk skills, with experience in video...

  • Salesforce Technical Specialist

    1 week ago

    India BlockTXM Inc Full time

    About the Role:We are seeking an experienced Salesforce Technical Specialist to join our team at BlockTXM Inc.This is a key opportunity to work on designing and developing scalable solutions for Sales, leveraging expert knowledge of demand marketing, and implementing new business functions within Salesforce.The ideal candidate will have a strong...

  • MYOB Technical Specialist

    3 weeks ago

    India HTC Global Services Full time

    Job Summary: We are seeking a highly skilled MYOB Technical Specialist to join our team at HTC Global Services.Key Responsibilities:Minimum of 3 years' experience working with MYOB EXO 2018, with strong functional and/or technical knowledge.Proven experience in system enhancements and troubleshooting skills to identify and resolve system issues.Proficiency...

  • Marine Technical Sales Specialist

    2 weeks ago

    India Varuna Marine Services B.V Full time

    Job Title: Marine Technical Sales SpecialistJob Summary:We are seeking a highly skilled Marine Technical Sales Specialist to join our team at Varuna Marine Services B.V. The ideal candidate will have a solid understanding of international maritime legislations and Classification societies.Key Responsibilities:Develop and execute sales strategies to achieve...

  • Marketing Automation Specialist

    3 weeks ago

    Anywhere in India/Multiple Locations SGS Technical Services Pvt. Ltd Full time

    Job Title: Marketing Automation SpecialistWe are seeking a highly skilled and experienced Marketing Automation Specialist to join our team at SGS Technical Services Pvt. Ltd. The ideal candidate will possess a deep understanding of Salesforce Marketing Cloud (SFMC) functionality, strong technical capabilities, and a proven track record of successfully...

  • Technical Support Specialist

    1 month ago

    india ConnectWise Full time

    Job Title: Technical Support Specialist IIShift: 24/7Must have skills: Excellent communication.Level 2 knowledge of Active Directory & Exchange server both.General Summary:The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partner’s product issues or questions. This role works in partnership with...

  • Oracle Billing Specialist

    2 weeks ago

    Bangalore/Anywhere in India/Multiple Locations SGS Technical Services Pvt. Ltd Full time

    Job Title: Oracle Billing SpecialistJob Summary:We are seeking an experienced Oracle Billing Specialist to join our team at SGS Technical Services Pvt. Ltd. As an Oracle Billing Specialist, you will be responsible for working on Oracle BRM modules, including Subscription Management, Billing & Invoicing, Payments & Account Receivable, Collections, and...

  • Oracle Billing Specialist

    3 weeks ago

    Bangalore/Anywhere in India/Multiple Locations SGS Technical Services Pvt. Ltd Full time

    Job Title: Oracle Billing SpecialistWe are seeking an experienced Oracle Billing Specialist to join our team at SGS Technical Services Pvt. Ltd. The ideal candidate will have a strong background in Oracle Billing and Revenue Management (BRM) and be able to work on various aspects of billing and revenue management.Key Responsibilities:Work on all Oracle BRM...

  • Senior Technical Specialist

    2 months ago

    india Response Informatics Full time

    We are Hiring For Senior Specialist -Package ImplementationExperience:10-15YLocation: NoidaRole Sr BPC E F Consultant Embedded including development typical objects including1 Strong technical experience of SAP BW Integrated Planning HANA PAK or BPC Embedded2 Strong technical experience of SAP Business Planning and Consolidation SAP BPC preferably version...

  • Technical IT Specialist

    7 days ago

    India Zaineb Ali & Co. Full time

    About Zaineb Ali & Co.We are a leading provider of IT solutions in India, committed to delivering exceptional service and support to our clients.Job DescriptionAs an Information Technology Specialist at Zaineb Ali & Co., you will be responsible for:Network administration and maintenanceNetwork security and troubleshootingProviding customer service...

  • Salesforce Marketing Cloud Specialist

    3 weeks ago

    Anywhere in India/Multiple Locations SGS Technical Services Pvt. Ltd Full time

    Job Title: Marketing TechnologistWe are seeking a highly skilled and experienced Salesforce Marketing Cloud (SFMC) Specialist to join our team at SGS Technical Services Pvt. Ltd.Key Responsibilities:Integrate Salesforce Marketing Cloud across all channels, including Email, SMS, WhatsApp, and Push notifications.Execute day-to-day campaign requests and update...

  • Technical Support Specialist

    2 weeks ago

    India Artos Software Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Artos Software. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have the best possible experience with our products.Key ResponsibilitiesProvide technical support to customers via email,...

  • Oracle Billing Specialist

    3 weeks ago

    Bangalore/Anywhere in India/Multiple Locations SGS Technical Services Pvt. Ltd Full time

    Job Title: Oracle Billing SpecialistWe are seeking an experienced Oracle Billing Specialist to join our team at SGS Technical Services Pvt. Ltd. The ideal candidate will have a strong background in Oracle Billing and Revenue Management (BRM) and be able to work on various BRM modules, including Subscription Management, Billing & Invoicing, Payments & Account...

  • Salesforce Marketing Cloud Specialist

    2 weeks ago

    Anywhere in India/Multiple Locations SGS Technical Services Pvt. Ltd Full time

    Job DescriptionWe are seeking a highly skilled and experienced Salesforce Marketing Cloud (SFMC) Specialist to join our team. The ideal candidate will possess a deep understanding of SFMC functionality, strong technical capabilities, and a proven track record of successfully implementing and integrating SFMC with various Salesforce products and other...

  • Veeva Vault Technical Support Specialist

    7 days ago

    India Compliance Group Inc Full time

    Dear Professional,We are seeking a highly skilled Veeva Vault Technical Support Specialist to join our team at Compliance Group Inc.About the Role:As a Veeva Vault Technical Support Specialist, you will work closely with business users to identify and develop processes and procedures for the Veeva Vault System.You will be responsible for ensuring that all...

  • SailPoint Technical Specialist

    2 weeks ago

    Anywhere in India/Multiple Locations Rcs groups Full time

    Role : SailPoint Technical SpecialistRequirements :We are seeking an experienced Identity and Access Management (IAM) specialist to join our team at Rcs groups. As a SailPoint Technical Specialist, you will be responsible for implementing and configuring IdentityIQ (IIQ) connectors for various target systems, ensuring seamless integration and access...