Hospitality Manager

4 weeks ago

Delhi, Delhi, India Lohono Stays Full time
Years of Experience: 7–12 years of hospitality experience, with at least 3 years in a managerial role handling luxury clientele.
Key Responsibilities:
1. Guest Experience & Relations
Ensure all guests receive a personalized, warm, and memorable experience across all touchpoints.
Handle guest feedback and resolve escalations with professionalism and urgency.
Train team on anticipating guest needs and elevating service delivery.
2. F&B Operations
Oversee menu planning, presentation, and execution in collaboration with chefs and villa staff.
Maintain hygiene, quality, and service standards across all villas.
Curate F&B experiences aligned with guest preferences and seasonal trends.
3. Concierge Services
Manage and train concierge staff to curate customized itineraries, experiences, and bookings (e.g. dining, local tours).
Ensure smooth coordination with external vendors and partners.
4. Team Management
Lead, and motivate a team of villa hosts, butlers, chefs, and concierge personnel.
Set performance benchmarks and track team KPIs.
Recruit and onboard new hospitality staff in line with company culture and service expectations.
5. Operational Excellence
Implement SOPs for all hospitality functions; conduct regular audits for compliance.
Ensure villa readiness before guest check-ins; conduct property walkthroughs.
Coordinate with housekeeping, maintenance, and security to ensure 360° readiness.
Requirements:
Bachelor's degree in Hospitality Management or related field.
Strong knowledge of F&B and concierge operations.
Excellent communication, grooming, and interpersonal skills.
Proven ability to manage and train diverse hospitality teams.
Experience in handling UHNWIs or HNI guests is a strong advantage.
Males candidates mandatory

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