Front Desk Receptionist

2 weeks ago


Panjim, Goa, India Lohono Stays Full time

Job Description: Concierge Executive

Department: Guest Relations / Front Office

Location: (Insert Location, e.g., Goa)

Reports To: Guest Relations Manager / Front Office Manager

Employment Type: Full-time

Job Summary:

The Concierge Executive plays a crucial role in enhancing the overall guest or resident experience by providing personalized services, timely assistance, and insightful recommendations. The ideal candidate will be well-versed in guest service etiquette, local knowledge, and capable of handling multiple requests with efficiency and professionalism.

Key Responsibilities:

  • Assist with Inquiries: Promptly respond to guest or resident inquiries and provide accurate information regarding services, accommodations, and facilities.
  • Arrange Reservations & Services: Coordinate and confirm bookings for restaurants, events, transportation, and special services (e.g., spa appointments, local tours) to ensure a seamless and enjoyable experience.
  • Handle Guest Requests & Issues: Proactively manage and resolve guest or resident requests, issues, and complaints with professionalism, ensuring their satisfaction and comfort.
  • Provide Local Information & Recommendations: Offer curated recommendations about local attractions, dining, entertainment, and essential services to enhance the guest or resident experience.
  • Collaborate with Other Departments: Liaise effectively with departments such as housekeeping, maintenance, and guest relations to ensure timely delivery of services and maintain high service standards.
  • Vendor Management & Record-Keeping: Manage vendor relationships, track service delivery, and maintain accurate records including commission-based invoices and other relevant documentation.
  • Resolve Complaints & Concerns: Address complaints calmly and constructively, taking ownership of the situation and implementing appropriate solutions.
  • Coordinate Transportation Arrangements: Assist with arranging transportation such as taxis, ride-shares, and rental cars, tailored to guest or resident needs.
  • Additional Duties: Support management with any additional tasks or responsibilities as needed to ensure an exceptional guest or resident experience.

Qualifications & Skills:

  • Bachelor's degree in Hospitality, Hotel Management, or a related field preferred
  • 1–3 years of experience in a concierge or front office role, preferably in luxury hospitality
  • Excellent communication and interpersonal skills
  • Strong local knowledge of attractions, restaurants, and services
  • Proficient in MS Office and reservation/CRM systems
  • Ability to remain calm and courteous under pressure
  • Problem-solving skills and a proactive mindset
  • Willingness to work flexible hours, including weekends and holidays


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